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Engagement Lead - MSP



Health Catalyst



Minneapolis, MN, US


Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through:

Data: integrate data in a flexible, open & scalable platform to power healthcare’s digital transformation​

Analytics: deliver analytic applications & services that generate insight on how to measurably improve​

Expertise: provide clinical, financial & operational experts who enable & accelerate improvement​

Engagement: attract, develop and retain world-class team members by being a best place to work​

Job Title: Engagement Lead

Department: Professional Services

Location: Minneapolis/St. Paul

Travel: 10-25%, US

Job Summary

The engagement management role is primarily accountable for maintaining, strengthening, and expanding all aspects of Health Catalyst’s customer partnerships. This is done by understanding customer needs/goals and Health Catalyst’s products and services, identifying effective solutions for meeting those goals, overseeing the implementation of identified solutions, and ultimately realizing a 2:1 return on our customers’ investments. Orchestrating the contributions of the people, processes, and technology essential for this outcome is the essence of the engagement management role.

There are three principal roles in engagement management. The senior engagement lead is responsible for shared governance, and negotiation of contract renewal, and has ultimate accountability of client success. The engagement lead is responsible for project and contract management, client engagement, and execution of contractual commitments. Where necessary, an engagement coordinator is assigned to assist with logistics and scheduling.

The successful candidate has the following competencies and demonstrates professional experience with: 

10+ years of experience working in data analysis, management and reporting, creating partnerships, defining and implementing data governance, and understanding the underlying technologies needed to enable data innovation and insights across a large organization

Demonstrated management experience with strategic thinking with strong abilities in relationship management

Strong understanding of data analytics and business intelligence design principles

Experience with Machine Learning and Cognitive Analysis tools and principles.

Strong understanding of different technology architectures and frameworks

Extensive experience leading large, complex technology projects, including strategic and tactical planning and implementation, analysis, design, package selection and deployment

Proven Data Governance track record with an emphasis on data policies, standards, and processes design, administration and compliance monitoring

Strong experience with Data Integration, Data Warehouse and Business Intelligence program development and implementation

Possess a knowledge of healthcare data, operations, industry trends, and policy.

Establish, strengthen, and maintain deep client and team member relationships (at all levels of the organization) by building trust.

Project mature confidence and taking control of difficult, unpredictable situations.

Apply the Health Catalyst core capabilities and systems (analytics, best practices, and adoption) to accelerate, achieve, and sustain transformational clinical, operational, and financial outcomes with the client.

Implement appropriate project and change management concepts and tools to oversee multiple engagements or the entire analytics/improvement function for a single client

Apply general management, leadership, and teamwork concepts to build and guide successful teams.

Guide/mentor team members in their knowledge, skill, and characteristic development and overall career path.

Know the client (system type, culture, environment, opportunities, difficulties, structure, how they make their money, strategies, etc.).

Know current HC products, services, successes, and failures in general and with clients

Expand the HC footprint at the client by establishing a 6-month, annual, and a three-year client engagement strategy with the client.

Orchestrate the contributions of the people, processes, and technology (systems thinking) in support of all client services (e.g., governance, talent development, resource utilization).

Evaluate and communicate whether HC is doing a great job for the client.

Use sales and contracting skills (in collaboration with the sales team) to manage the profit and loss of a group/significant group of clients.

Performances in this role is measured by:

Annual recurring revenue

Results with improvements

Client and team member satisfaction

Engagement profitability

Education & Relevant Experience

Bachelor’s degree in related field, master’s degree desirable

Experience in quality improvement methods and principles (e.g., Toyota Production System, LEAN, Six Sigma, Intermountain Health Care's ATP or Sister ATP program)

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