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TITLE

 

Interior Design Program Coordinator

COMPANY

 

Minted

LOCATION

 

San Francisco, CA, US

Description

Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationary. Founded in 2007 by Mariam Naficy on the principles of transparency and putting design first, we are early pioneers of crowdsourcing having launched our first design challenge in April 2008 and have held monthly art and design challenges ever since. Follow us on Instagram, Facebook, and Twitter to learn more. Our corporate headquarters is located near the waterfront in downtown San Francisco, with additional offices in Oakland and Kansas City and we're backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, Primera (angel investors include Marissa Mayer of Yahoo and Jeremy Stoppelman of Yelp). We're a team of smart, ambitious, creative, and passionate people who come from all walks of life. Might you be one of us?
 
The Interior Design Program Coordinator plays a critical ‘front-line’ role in managing our relationships and the administrative needs of our highest revenue-driving customers with the primary responsibility of delivering best-in-class customer service and support to our program members. This is an extremely important role that will support the growth and scaling of one of our fastest growing customer audiences. This is a full-time contractor role (with the potential to convert to regular full-time) reporting into Manager, Art Trade Marketing and will be based in our San Francisco office.

You will:

    • Own the onboarding process of new designers – set-up new accounts in Salesforce, process tax exemption forms with Finance, and send welcome materials on time, with accuracy and efficiency
    • Deliver pricing quotes for incoming order inquiries from our program members and our regional sales representatives
    • Facilitate / follow-up on art styling requests with our Styling Team
    • Process and document manual purchase orders
    • Resolve damages / unsatisfactory orders (e.g. filing reprint tasks and coordinating returns), in addition to addressing general inquiries and requests from program members
    • Act as an ambassador for the Minted brand, providing best-in-class support to our trade communities. This includes addressing their questions in a timely and courteous manner and proactively resolving issues
    • Raise key observations and trends based on your interactions with our interior design trade members

You are:

    • An excellent written, verbal, and interpersonal communicator
    • A fast learner of new processes and tools 
    • Detail oriented and very organized; must be able to keep up with trade account requests and demand, in addition to the day-to-day activities
    • A creative problem solver and critical thinker, with the ability to drive to resolution self-sufficiently and/or know when and to whom to escalate
    • Able to use judgement to prioritize and manage several projects to completion against time-sensitive deadlines
    • Highly empathetic, energetic, and passionate about representing our brand in a professional and positive manner in addressing the needs of our high-value design trade customers
    • Able to modulate your communication style based on the audience (both internal and external) and the message you are communicating

You have

    • Interest and some basic knowledge and passion for the interior design industry is a plus
    • 2+ years of client-facing office administration experience; supporting high-value / premium customers a plus
    • High EQ and great communication / relationship management skills – ability to represent the Minted brand to external constituents
    • Experience with working in fast-­paced environments and are comfortable with ambiguity
    • Strong sense of urgency and good judgement for when urgency is required
    • Experience with Google Docs and/or Excel is required
    • Proficiency with Salesforce a plus
Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

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