Exabeam delivers next-generation security management technology that enables organizations to protect their most valuable information. The Exabeam Security Management Platform combines unlimited log data collection, advanced behavioral analytics, and automated incident response, all supported by Exabeam’s patented Smart Timelines technology that uses machine learning to track identity and behavior over time. The company’s recent industry accolades include Forbes Cloud 100, Inc. 500, and SC Awards Europe, among many other distinctions.
Exabeam is the leader of user and entity behavior analytics. We deliver a complete Security Intelligence Platform that enables customers to easily collect all of their security relevant data, to accurately detect complex threats, and to effectively respond to security incidents. We exponentially increase the productivity and effectiveness of valuable security operations teams by enabling them to cut through the noise of thousands of alerts and focus immediately on high-risk user profiles and behaviors.
At Exabeam we don't just troubleshoot product issues or resolve bugs—we help customers solve security problems, build custom reports and visualizations, and even teach them advanced threat hunting techniques. We pride ourselves on being able to find solutions to unconventional problems.
Exabeam is seeking a client-facing Escalation Engineer with a problem-solving mindset to support and resolve challenging and complex technical issues experienced by some of our highest-value customers.
The Escalation Engineer will work as part of the Customer Success Team as the premier technical resource to identify, manage, troubleshoot, and resolve customer facing problems. The role will interface directly with both customers and engineering teams to ensure smooth and swift resolution.
We solve challenging and complex problems every day, we collaborate and share knowledge with each other and innovate solutions enabling our customers to make the most of Exabeam’s software.