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TITLE

 

Customer Success - Social Community Specialist

COMPANY

 

Modsy

LOCATION

 

San Francisco, CA, US

Description

Modsy is a fast growing, San Francisco-based startup that is reinventing the way we design and shop for our homes. Leveraging ground-breaking 3D technology and a seamless consumer experience, Modsy guides you through a few simple steps to capture, redesign, and transform your home. You receive back a catalog quality lifelike version of your room rendered in 3D that is fully shoppable based on your style, budget, and functional needs. The future of home design and furniture buying is changing and Modsy is leading the way.
 
We’re looking for a Community Specialist to own engagement with customers where they’re interacting with our brand (Modsy social media, blog, paid ads) or looking for help with their homes (forums, etc).

Responsibilities

    • Own community engagement across social media, forums, blog, and paid digital ads; creatively engage customers where they’re discussing Modsy 
    • Manage all inbound engagement, resolving any customer issues 
    • Build trust and motivate interaction with channels through engagement programs 
    • Measure, monitor, and report on community sentiment and trends 
    • Identify opportunity areas for Modsy to better interact with prospects seeking home design help

Minimum (Required) Qualifications

    • 3+ years of experience working in community management or a relevant function Strong project management skills and process-driven work
    • Fluent in all social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and YouTube
    • Comfortable doing basic data analysis and willing to learn new analytic skills/tools
    • Strong attention to detail and organizational skills
    • Excellent written and oral communication skills
    • Customer service experience strongly preferred
    • Bachelor’s Degree or equivalent preferred 
    • Ability to work in a high-growth, fast-paced company
This is a full-time hourly position with the opportunity to work remotely.
 
Modsy has raised $71M in funding from TCV, AVP, Norwest, GV, NBCUniversal Cable Entertainment, Comcast Ventures, Birchmere Ventures, and BBG.

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