Gong.io helps salespeople have better conversations by using AI and machine learning to pinpoint what the top performers are saying and doing differently. Those behaviors can then be replicated across the entire team to increase quota attainment and slash on-boarding time of new team members. Customer-facing teams at hundreds of companies like LinkedIn, GE and ZipRecruiter use Gong to improve their customer experience in millions of conversations every day.
As our Renewals Manager, you’ll play a key role in managing the renewal process for our fast-growing commercial customer base while working closely with Customer Success Managers to improve operational efficiency.
- Responsible for overseeing all assigned contract renewals, which includes working directly with Customer Success Managers and customers to ensure timely and accurate execution
- Enlist the efforts of customer success managers and senior management when necessary to accelerate the contract renewal process and ensure customer satisfaction
- Ownership of contract processes including usage upgrades and related renewals
- Work with the CSMs to identify and coordinate business reviews with key stakeholders for at-risk accounts
- Complete risk assessments for accounts with poor health
- Establish and maintain effective, cooperative working relationships with customers
Ideal Candidate Qualifications
- Organized self-starter and possess the intellectual curiosity to be a problem solver
- Experienced with direct customer contactFamiliarity with contracts, terms of service, and legal issues
- Clear and articulate communication skills with the ability to effectively drive a phone conversation
- Phenomenal organizational skills and attention to detail
- Salesforce skills strongly preferredExcellent verbal and written communication skills
- Previous B2B SaaS and enterprise software experience