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Supervisor- Weekend Shift



Grove Collaborative



Reno, NV, US


The Weekend Shift Supervisor's responsibilities are to plan, organize and lead all activities in a high volume e-commerce fulfillment environment. The Fulfillment Supervisor is responsible for ensuring his/her team meets and maintains productivity, accuracy, and safety standards for all order processing, picking and problem resolution personnel.

Your Responsibilities

    • Train, monitor, motivate and coach team, order processors and problem resolution team, to include both a full-time and temporary workforce
    • Create a staffing plan to ensure processing goals are met during peak seasons and that labor efficiency goals are met
    • Manage order processing and picking for a busy shipping department to include overseeing all picking processes and picking areas, ensuring quality standards are met and that orders are shipped within the appropriate timelines
    • Troubleshoot errors and implement retraining processes as needed to ensure efficiency and accuracy
    • Ensure that staff is well trained in best practices for picking and using outbound equipment. Ensure proper procedures are maintained for controlling hand held scanners to include the sign-out process and maintenance checks
    • Monitor daily productivity performance for crew, ensuring best practice procedures are being observed to ensure a safe work environment
    • Work to consistently improve processes and practices to ensure “best practice” in procedures, equipment utilization, efficiency, cost reduction and employee satisfaction
    • Ensure all warehouse equipment is properly maintained, that additional equipment is procured in a timely manner and that shipping area is compliant with asset protection protocols
    • Ensure reasonable housekeeping measures are maintained in order to ensure a well- organized and safe workplace
    • Create employee development plans to establish a growth path for high achieving inbound associates
    • Maintain excellent communication within the packing/shipping group through effective pre-shift meetings and one-on-one communications
    • Partner with Leadership team to ensure overall operations are running smoothly
    • All other job duties as assigned

Your Qualifications

    • 3+ years experience as a Warehouse Supervisor in an e-commerce fulfillment environment
    • High school diploma or GED with college coursework, continuing technical education or comparable business experience preferred
    • Experience with WMS systems and the ability to learn proprietary software, proficiency using Microsoft Excel and Word
    • Ability to develop procedures, training documents and safety/compliance manualsCertifications in LEAN, Six Sigma, ISO 9001, etc. preferred
    • Experience using and maintaining warehouse equipment – to include forklifts, reach trucks, powered conveyors, pallet jacks and scanning devices
    • Demonstrated ability to conduct yourself in a professional manner at all times and to communicate effectively, resolve workplace conflicts before they escalate, maintain appropriate confidentiality and to promote a positive and productive work environment
    • Strong leadership skills in fostering a culture of integrity, inclusiveness, teamwork and leading by example, providing clear and constructive feedback and coaching
    • Strong sense of urgency, ability to prioritize and manage multiple projects, commitment to achieving results
    • Excellent verbal and written communication skills, proficiency to read, write, speak and understand English
    • Strong organizational skills and attention to detail with a proactive and self-motivated approach
    • A track record of driving process improvements, questioning the status quo, recommending best practices and effective problem solving
    • Flexibility in work schedules to accommodate the needs of the business including nights, weekends and holidays
    • Ability to independently lift up to 60 lbs
Let’s do this
We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come join the community at Grove. It's a heck of a lot of fun, and we'd love to tell you more about it.

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