We’re looking for a Director of Customer Success (Enterprise Accounts) to lead the team that supports our largest accounts. This requires strong expertise in a range of competencies including: leadership, change management, business consulting, and account management with technical professional services. The right person for this role will bring a passion for creating repeatability and predictability in a highly complex technical and operational environment.
The Director of Customer Success (Enterprise Accounts) will lead a team of Customer Success Managers and Customer Success Analysts, collaborate with a broad group of technical and clinical operations experts to successfully deploy and continually expand adoption of Qventus solutions. The Director of Customer Success (Enterprise Accounts) is also a leader and manager of junior staff, supporting their achievement of goals and professional development. The right candidate has a history of consistent high performance and is passionate about making our healthcare delivery system more efficient.
This position reports to the Vice President of Customer Operations.
The role is a full-time position and will be based out of Mountain View, CA or remote for US-located candidates with the right qualifications. The role will require meaningful travel up to 50%
Qventus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.