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TITLE

 

Director of Quality

COMPANY

 

Ritual

LOCATION

 

Culver City, CA, US

Description

Based in sunny Los Angeles, Ritual is a health brand led by the belief that you should know exactly what’s in your vitamin and how it works. We use only the best nutrient forms and publish our sources and research for all to see—because transparency is our thing. Our mission is simple: to inspire healthy habits so women can be their best every day.
 
Our team of curious skeptics is made up of world-class scientists, artists, expert marketers and strategists. We’re well-funded, growing quickly and on a mission to reinvent an entire industry. If you’re a team player who refuses to settle for the status quo, we want you. Welcome to your new daily Ritual.
 
Essential
Ritual is looking for an organized and energetic Director of Quality to help continue to develop our Quality Assurance and Quality Control program. This role will manage the QA/QC program for vitamins and dietary supplements, food, and personal care, working closely with suppliers, manufacturers, and third-party laboratory testing groups. This includes efficacy, safety and stability testing across all businesses and the review and maintenance of specifications and test results for Ritual’s product portfolio. The ideal person will have excellent management and problem solving skills and the ability to build out a devoted Quality team.

What You'll Do

    • Oversee the development, implementation and monitoring of product testing, specifications, including analytical, safety, and stability requirements.
    • Manage vendor quality audits and quality compliance.
    • Manage all quality-related requirements for Ritual’s third-party certification programs.
    • Optimize and reinforce Ritual’s quality department protocols through risk mitigation strategies, standard operating procedures, adverse event programs, and testing plans.
    • Build, develop and strengthen working relationships with current and future Ritual partnerships including manufacturers, packagers, and third party analytical laboratories. 
    • Work closely with Operations and R&D teams for product development, product release, and product deviation events such as corrective action discussions, and non-compliant product disposition decisions.
    • Manage the coordination of quality functions for contract manufacturing projects with a strong understanding of process flows from Ritual’s suppliers and manufacturers.
    • Oversee the investigation of unusual situations from manufacturing/packaging, purchasing, receiving, quality control and customer complaints. Monitor all packaging and manufacturing quality activities on a daily basis and conduct material reviews when necessary.
    • Present periodic reports on quality events and topics to the R&D and Operations teams.
    • Follow all cGMPs and complete all cGMP related paperwork; attend yearly training.
    • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and collaboration.

Who You Are

    • Analytical. Strong technical leadership, skills and experience.
    • Organized. Ability to manage multiple internal and external stakeholders for quality programs. Ability to prioritize and effectively multi-task.
    • Relationship-driven. Excellent  communication and relationship building skills.
    • Level-headed. Strong negotiation, collaboration, and conflict resolution skills.

What You Need

    • Education: Bachelor’s Degree in Chemistry, Biology, Microbiology, Food Science or a related field. Toxicological expertise a plus.
    • Experience: Minimum of four years experience in a quality role in both dietary supplements and personal care. Able to navigate quality requirements between supplements, foods, and topicals. 
    • Thorough understanding of the dietary supplement, food and personal care categories, including FDA/FTC regulations.
    • Leadership and implementation experience in Quality Management Systems (QMS) to Ritual.
    • Experience managing FDA(and/or other regulatory bodies) on-site audits.

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