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TITLE

 

IT Engineer

COMPANY

 

Shape Security

LOCATION

 

Santa Clara, CA, US

Description

We are security and web experts, pioneers, evangelists, and elite researchers. We believe in the power of the Internet to be a positive force; our mission is to protect every website and mobile app from cybercriminals. Shape’s founders fought cybercrime at the Pentagon, Google, and other leading security companies. We are backed by some of the most prominent leaders and investors in the technology industry including Kleiner Perkins, Google Ventures, and more. Come be a part of our unparalleled team that is responsible for making the Internet a safer place for everyone.
 
Position Summary
 
The IT Engineer will ensure all necessary software components and corporate hardware are seamlessly integrated and functioning properly to support data-driven operational systems. This position requires the ability to analyze, troubleshoot and resolve technology issues, configure and maintain computer equipment, and support a variety of industry-standard tools and proprietary software systems.
 

Responsibilities:

    • Maintains a strong customer focus in providing services, at times conferring with vendors, partners, and clients.
    • Ability to create new technical solutions, improve existing designs, and modify and test software tools.
    • Capable of comprehending, analyzing, and troubleshooting highly complex systems and production processes.
    • Self-starter with ability to balance a sense of urgency against measured thinking and attention to detail.
    • Manage internal cloud hosting environments and deployments.
    • Support on call rotation.
    • Hardware and software support.

Required Qualifications:

      • 2+ years of relevant experience required.
      • Technical skills with MacOS.
      • Experience with cloud services such as Google Cloud Platform and Okta.
      • Able to communicate effectively across multiple levels of user experience, both verbally and written.
      • Ability to work collaboratively with system users and other technical colleagues.
      • Able to diagnose and resolve issues across multiple communication protocols, networks, and operating systems.
      • Strong attention to detail.
 

Desired Qualifications:

    • Bachelor's Degree in Computer Science or Information Technology.
    • Knowledge of programming languages.
    • Familiarity with Jamf and OpenVPN.
    • Technical skills with Windows and Linux.
    • Experience with administering AWS and GCP.
    • Managed a fleet of 100+ MacOS computers.
    • Experience with Atlassian products such as Jira and Confluence.
    • Solid understanding of network design, performance, and security.

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