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TITLE

 

Grove Guide 1 (Part-Time!!)

COMPANY

 

Grove Collaborative

LOCATION

 

Portland, ME, US

Description

Grove Collaborative is a digitally native brand and direct-to-consumer e-commerce platform for natural home and personal care products. With a mission to help every family create a healthy, beautiful home, Grove offers a flexible recurring shipment model and gives each customer a personal shopper and solution provider, a “Grove Guide.”
 
We are a B Corp - a group of about 2500 companies (like Patagonia, Ben & Jerry's and Coffee By Design) that prioritize social and environmental impact as well as profits. We can only do well if our community, environment, employees, and customers do well too.
 
We sell real things to real people, and make an impact
Our customers are real families across the United States. We’ve helped hundreds of thousands of families make better decisions and use more sustainable products. At Grove we believe that conscientious choices are not just for the few. 
 
We’re in a truly massive market
Laundry detergent alone is a $130bn global market. And there's been little innovation in the past decade. Across consumer goods, it's the same products, sold at the same brick and mortar grocery stores. We can do better for our customers, and for the world.
 
The Role
A Grove Guide is dedicated to making an incredible experience for each Grove Collaborative customer. Grove Guides are exceptionally knowledgeable about all the products we sell – they can make phenomenal recommendations, answer questions, and generally be a friend on the inside at Grove! 
 
Grove Guides connect our customers to our company via telephone, email, chat and SMS. Your amazing personality will shape the voice and face of Grove, supporting thousands of customers. We're looking for new a new addition to our rapidly growing Community Happiness team.
 
This is a part-time role working 16 to 29 hours per week, primarily working weekend shifts in our Portland, Maine office. This is a great opportunity to ease back into the workforce, work around your busy schedule, or just to make a little extra money!

Company Approach

    • You’ll work with an awesome team who is driven and loves to collaborate. We have the mindset of being greater than the sum of our parts.
    • We love to learn from each other – you will be working with other Grove Guides and leadership to provide the best possible customer experience.
    • We care about doing things the right way – from composting in the office to carbon-offset shipping for our customers.
    • We all play up and do big things and are fearless enough to get in the weeds and help with anything.

The Opportunity

    • This is a chance to work mostly weekends while helping resolve customer problems and learning more about our amazing products.
    • You will communicate with our customers in real-time through telephone, email, chat, and SMS from our office in the Old Port Historical District of Portland, Maine.
    • You will work a minimum of 16 WEEKEND hours per week.
    • You'll attend a semi-monthly 1on1 meeting with your supervisor, a monthly team meeting, and other onsite meetings as required.
    • You’ll kick off your employment by attending a week of paid REQUIRED training, held Monday through Friday, 4pm to 9pm, at our Old Port Office and be provided continued training and support moving forward.

About You

    • A successful Grove Guide is a driven self-starter that has efficient,  elite problem-solving skills with a focus on the ability to prioritize situations.
    • You love working with and interacting with people – via telephone, email, chat, and SMS!
    • You are an enthusiastic self-starter who loves a good problem to solve.
    • You are detail oriented, love to work hard, learn fast, and want to make an impact right away.
    • You have exceptional written and verbal communication skills, as well as being organized and computer savvy.
    • You are comfortable being held to performance metrics and look for ways to go above and beyond expectations.
    • Grove Guides offer human connection and create magical moments – you have a great personality so you should use it!

Physical Requirements

    • Able to work independently with minimal supervision
    • Able to work at a fast pace; often with unscheduled interruptions
    • Able to effectively communicate verbally and in writing (e.g., in-person, telephone, email, chat, text, etc.)
    • Able to focus on a laptop computer screen and/or a desktop monitor screen for ~ 8 hours/day
    • Able to focus and apply principles of logical thinking to define problems, collect and analyze data, establish facts, draw valid conclusions, exercise independent judgment, and problem solve in an indoor, open-concept office environment with exposure to many co-worker conversations at once and occasional music. 
    • Able to sit and/or stand for ~ 8 hours (adjustable height sit/stand desk provided)
    • Able to: use hands to fingers; handle and feel; and reach with hands and arms
    • Able to lift or move up to 20 pounds occasionally (e.g., desktop monitor, chair, etc.)
We are remaking the future of consumer goods and want you to join us. You’ll get:
- Competitive compensation starting at $14/hour with potential to transition into full-time
- A shiny new laptop and other necessary accessories
- Support from an experienced supervisory team as well as your fellow Grove Guides
- An opportunity to work part-time for a company that is mission driven and always puts the customer first through authentic human connection
 
Additional information:
- This position is part time and not eligible for benefits
 
 
Let’s do this
 
We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come join the community at Grove. It's a heck of a lot of fun, and we'd love to tell you more about it.
 
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Talent@grove.co.

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