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Supervisor - Swing Shift B, Wednesday-Saturday



Grove Collaborative



Reno, NV, US


Grove Collaborative is a digital-first consumer products brand based in San Francisco, with a mission to help families across the country make the switch to natural, non-toxic household products, and create a beautiful home. Our team has introduced hundreds of thousands of families to beautiful, sustainable and natural products. We thrive on delighting customers, fast growth and building a lasting culture! We sell real things to real people and make an impact. We’re not only selling to Silicon Valley & New York; Our customers are real families across the United States. We’ve helped hundreds of thousands of families make better decisions and use more sustainable products.
What makes us different?
We are a B Corp - a group of about 2500 companies (like Patagonia and Ben & Jerry's) that prioritize social & environmental impact as well as profits. We can only do well if our community, environment, employees, and customers do well too. We are motivated by the belief that our purpose as a business is to make a tangible social impact - and that our ability to do that over time requires that we build a high-performing team and business.
The Role:
Grove Collaborative is growing! The Swing Shift Supervisor's responsibilities are to plan, organize and lead all activities in a high volume e-commerce fulfillment environment. The Fulfillment Supervisor is responsible for ensuring his/her team meets and maintains productivity, accuracy, and safety standards for all order processing, picking and problem resolution personnel.

Your Responsibilities

    • Train, monitor, motivate and coach team, order processors and problem resolution team, to include both a full-time and temporary workforce
    • Create a staffing plan to ensure processing goals are met during peak seasons and that labor efficiency goals are met
    • Manage order processing and picking for a busy shipping department to include overseeing all picking processes and picking areas, ensuring quality standards are met and that orders are shipped within the appropriate timelines
    • Troubleshoot errors and implement retraining processes as needed to ensure efficiency and accuracy
    • Ensure that staff is well trained in best practices for picking and using outbound equipment. Ensure proper procedures are maintained for controlling hand held scanners to include the sign-out process and maintenance checks
    • Monitor daily productivity performance for crew, ensuring best practice procedures are being observed to ensure a safe work environment
    • Work to consistently improve processes and practices to ensure “best practice” in procedures, equipment utilization, efficiency, cost reduction and employee satisfaction
    • Ensure all warehouse equipment is properly maintained, that additional equipment is procured in a timely manner and that shipping area is compliant with asset protection protocols
    • Ensure reasonable housekeeping measures are maintained in order to ensure a well- organized and safe workplace
    • Create employee development plans to establish a growth path for high achieving inbound associates
    • Maintain excellent communication within the packing/shipping group through effective pre-shift meetings and one-on-one communications
    • Partner with Leadership team to ensure overall operations are running smoothly
    • All other job duties as assigned

Your Qualifications

    • 3+ years experience as a Warehouse Supervisor in an e-commerce fulfillment environment
    • High school diploma or GED with college coursework, continuing technical education or comparable business experience preferred
    • Experience with WMS systems and the ability to learn proprietary software, proficiency using Microsoft Excel and Word
    • Ability to develop procedures, training documents and safety/compliance manualsCertifications in LEAN, Six Sigma, ISO 9001, etc. preferred
    • Experience using and maintaining warehouse equipment – to include forklifts, reach trucks, powered conveyors, pallet jacks and scanning devices
    • Demonstrated ability to conduct yourself in a professional manner at all times and to communicate effectively, resolve workplace conflicts before they escalate, maintain appropriate confidentiality and to promote a positive and productive work environment
    • Strong leadership skills in fostering a culture of integrity, inclusiveness, teamwork and leading by example, providing clear and constructive feedback and coaching
    • Strong sense of urgency, ability to prioritize and manage multiple projects, commitment to achieving results
    • Excellent verbal and written communication skills, proficiency to read, write, speak and understand English
    • Strong organizational skills and attention to detail with a proactive and self-motivated approach
    • A track record of driving process improvements, questioning the status quo, recommending best practices and effective problem solving
    • Flexibility in work schedules to accommodate the needs of the business including nights, weekends and holidays
    • Ability to independently lift up to 60 lbs
Let’s do this
We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come join the community at Grove. It's a heck of a lot of fun, and we'd love to tell you more about it.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

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