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Business Operations Associate






San Francisco, CA, US


At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe and Coinbase to Fortune 500 enterprises like American Express and PayPal. Founded in 2012, Plaid has raised $300M of capital from major venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi. But we’re just getting started.
The BizOps team is focused on solving some of Plaid's most pressing business issues. We are a small team of individuals with complementary skill sets. You will work collaboratively across Go-To-Market, Product, and Ops teams on a variety of strategic initiatives with a direct and quantifiable impact on our P&L. You will identify actionable insights, assess their impact, and lead execution & implementation. The role requires someone who is highly analytical and strategic, approaches problems in a structured manner, and is comfortable with ambiguity.

What excites you:

    • Initiating, managing, and successfully executing new, cross-functional initiatives that increase alignment and create synergies across Plaid
    • Identifying and assessing the viability of new business opportunities, strategic initiatives, and partnerships for Plaid
    • Working with functions to improve efficiency, productivity, and performance
    • Developing and tracking key company KPIs to drive execution and identify opportunities for operational improvement
    • Working with Functions to establish objectives and key results (OKRs), and, ultimately, supporting execution against OKRs

What excites us:

    • A passion for financial services innovation
    • 2-4 years of experience including 2+ years of investment banking, management consulting, or investing
    • Strong analytical, financial modeling and presentation skills
    • Ability to distill complex issues into structured frameworks and action plans
    • Ability to build productive and positive relationships across the organization
    • Strong knowledge of SQL preferred

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