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TITLE

 

Client Success Manager

COMPANY

 

Avetta

LOCATION

 

Dallas, TX, US

Description

  • Serving as the trusted advisor for clients on use-case and product functionality
  • Prioritizing and resolving incoming client requests
  • Partnering with internal Avetta teams to provide ongoing support to the client through implementation, onboarding, product changes/updates, process improvement, and more
  • Delivering and demonstrating ROI for our clients throughout the customer lifecycle
  • Collaborating with Strategic Account Managers/Field Sales on account reviews, renewals, expansion opportunities, new product or feature requests, etc.
  • Proactively ensuring clients understand, have adequate training on, and are utilizing Avetta’s products to achieve the maximum benefit
  • Conducting business reviews and visiting client sites to ensure our clients’ needs are being fulfilled and to identify growth opportunities
  • Acting as the voice of Avetta clients to inform Avetta commercial teams and assist in prioritizing the product road-map

MINIMUM QUALIFICATIONS:

  • 3-5 years of experience in a SaaS environment
  • Ability to prioritize and multi-task
  • Excellent client facing and cross-functional communication skills; written and verbal

METRICS THAT MATTER:

  • SFDC activity consistent with communicated quarterly account plans for client portfolio
  • Response to client inquires within same day
  • Testing of all Config tickets by EOD Thursday of each week
  • Participate in or lead quarterly account reviews on all clients


EDUCATION, TRAINING AND EXPERIENCE (optional):

  • Bachelor’s degree or higher
  • PMP Certification a plus
  • Experience using various systems (JIRA, SFDC, Office)

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