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TITLE

 

Implementation Engineer

COMPANY

 

Extole

LOCATION

 

Minneapolis, MN, US

Description

We’re looking for a customer-facing engineer who loves helping people, solving problems, and wants to be a major factor in the success of the Implementation of our product. This is a perfect position for someone who enjoys advising clients on the right solutions, project management, getting their hands dirty with code and explaining complicated technical topics to both engineers and non-technical customers.
 

Responsibilities:

  • Lead technical pieces of client implementations, onboarding efforts and/or 3rd party integrations
  • Develop project plans, manage deliverables/milestones, deliver weekly statuses and pro-actively identify and mitigate issues/risks
  • Help clients troubleshoot the implementation of the product within their systems
  • Implement client-specific requirements within our Javascript-based creative bundle framework
  • Identify, document, triage and track issues to ensure resolution
  • Work with Solutions Design as necessary when a scoped implementation or product feature can not be implemented or does not meet the client’s needs
  • Work collaboratively and cohesively with Sales, Success, Product, Engineering and other cross-functional teams to deliver on time implementations
  • Play an active role contributing to the growth and scalability of the Client Services team through robust documentation, continuous process optimization, and capability cross-training
  • Apply industry/domain/technology expertise to client implementations and partner integrations
  • Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities

Qualifications:

  • Looking for candidates with 2+ years of experience in a customer-facing technical role
  • Experience with APIs, data reporting tools, HTML5/CSS3, Javascript
  • Phone presence: enthusiastic and high energy, but also poised, confident and extremely professional
  • Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
  • Exercises listening, takes time to truly understand client needs and address them
  • Track record of delivering results in a dynamic start-up environment
  • Experience working cross functionally, ideally with Success, Engineering and Product
  • Strong sense of ownership and high attention to detail
  • Creative and analytical problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work on several projects simultaneously and meet stated quality objectives

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