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TITLE

 

Programmatic Account Manager

COMPANY

 

Sojern

LOCATION

 

New York City, NY, US

Description

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s revolutionising the online travel advertising space?

Sojern works with 93% of the Fortune 500 travel companies and has spent more than a decade analyzing the complete traveler path to purchase. We drive travelers from dream to destination by activating multi-channel branding and performance solutions on the Sojern Traveler Platform for more than 8,500 customers around the world.

Sojern made Deloitte’s Technology Fast 500 list for the last 6 years in a row, and was recognised on the Top Company Cultures list by Entrepreneur Magazine and named a Best Place to Work by AdAge. The company is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, Sydney and Istanbul.

 

The Role: 

The Account Manager is responsible for management of advertiser campaigns, while maintaining and growing advertiser partner relationships.  The role exists to service and support customers, deliver on campaign commitments, influence client strategy and partner with sales to deliver on company sales targets. 

In addition, the AM will need to be successful developing internal relationships within Sojern, through working cross-functionally with Sales, Analysts, Campaign Coordinators, Product, Marketing and Engineering to meet and exceed client expectations.

This includes proactive communication internally and externally with clients, and accountability for campaign setup and optimization. Having an analytical focus is vital to the success of balancing key KPIs of pacing, performance, margin, and upselling/cross selling where feasible. The Account Manager must be extremely organized, have a strong voice, be able to delegate, and keep up with a lot of moving tasks, all while ensuring they are achieving commercial success with their book of business.

Responsibilities:

  • Manage client accounts with limited to no guidance.

  • Develop strong relationships with clients and a thorough understanding of each client’s business and campaign(s).

  • Develop a solid understanding of Sojern’s products, procedures and systems.

  • Collaborate with Sales to manage the strategic execution of campaigns.

  • Ability to assess financial gains and risk to portfolio of client campaigns.

  • Ability to multi-task, manage time efficiently and respond timely to client and internal requests.

  • Display intermediate Microsoft Office (Excel, Word, Powerpoint) and Tableau skills in analyzing client campaign performance results.

 

What you bring to the table:

  • Bachelor's Degree in Business, Marketing, Finance, Accounting or a related field 

  • 2-4 years overall industry experience

  • Account Management experience in Ad Tech / Programmatic / Digital Account Management, or managing large clients

  • Experience working with a DSP and/or a social media platform like Adphorus is an added bonus

  • Strong analytical abilities that leverage our data-driven platform to produce successful campaigns Experience retaining and growing client accounts

  • Willing to wear multiple hats and roll up your sleeves to get the job done Ability to work cross-functionally with internal and external teams

  • Self-driven, detail-oriented and have exemplary organization skills

  • Motivated by the idea of evolving within a start-up environment Excellent communication, writing and presentation skills

  • Spanish speaking skills a plus

 

Perks:

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Ownership: Lead creative and challenging projects

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Snacks: Variety of snacks in the office

  • Meals: Monthly catered lunches & happy hours

  • Competitive Localized Benefits

  • IATA Travel Discount

  • Time Off: Flexible vacation days

 

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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