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Key Account Manager / Account Management






Bangalore, IN / Karnataka, IN


Key Responsibilities:
·         Work closely with the Business Head to manage Key Clients and ensure world class service experience
·         Full P&L responsibility for customer relationships owned, Manage and grow the existing clients
·         Understand and analyze existing business and figure out opportunities to scale it up
Initiate and prioritize projects, track business development, cross-sell, and up-sell 
·         Engage closely with the account management/delivery/implementation training team to help determine the best technical implementation methods and reasonable execution schedules. 
·         Analyzes business data, financial information, and commercial needs of clients to evaluate business opportunities to reach cost effective business solutions. 
·         Excellent team management and interpersonal communication skills enabling effective interaction with people at all organizational levels 
·         Understanding of product development methodologies and project management disciplines. 
·         Networking in the region with prospect/industry and represent Capillary at regional/national events.
Desired Qualifications & Experience:
·         5+ yrs of experience with understanding retail, digital, CRM/loyalty analytics space.
·         Proven record of driving results in a high-growth company environment.
·         Strong Team management skills Management skills and competencies: 
·         Demonstrated record of success in a goal oriented, highly accountable, business environment.
·         Ability to collaborate and work effectively with other team – Account Management, Delivery, Product Management, Analytics etc.
·         Professional demeanour, superior phone skills, excellent presentation, verbal and written communication skills
·         Deep understanding of industry issues, a vision for growth and a passion to build Capillary’s position in the industry
·         Ability to articulate, Capillary’s value proposition affectively to all types of Customers and ability to interact with any level within the customer organization (Particularly with CXO/CMOs/ Marketing Heads).
·         Ability to adapt to a changing environment quickly and easily.
·         Ability to prioritize tasks and manage time efficiently, showcase High level of self-initiative and self-motivation.
·         Experience with managing clients, stakeholders, and cross-functional teams.
·         Proven people, business and project leadership& negotiation experience 
·         Ability to understand, anticipate and react to competitive market requirements, industry opportunities and constraints.   

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