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Senior Manager, Operations Strategy & Analytics






San Francisco, CA, US


Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. Founded in 2007 by Mariam Naficy on the principles of transparency and putting design first, we are early pioneers of crowdsourcing having launched our first design challenge in April 2008 and have held monthly art and design challenges ever since. Follow us on Instagram, Facebook, and Twitter to learn more. Our corporate headquarters is located near the waterfront in downtown San Francisco, with additional offices in Oakland and Kansas City and we're backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, Primera (angel investors include Marissa Mayer of Yahoo and Jeremy Stoppelman of Yelp). We're a team of smart, ambitious, creative, and passionate people who come from all walks of life. Might you be one of us?
The Senior Manager, Operations Strategy and Analytics is a key partner in supporting the operations activities of the company. The role calls for someone who can look at a problem, determine the necessary information needed, and model out a proposed solution that is presentable to the management team. The individual is also responsible for creating reports that drive decision making and ensure their accuracy and timely completion.  The Senior Manager will need to roll up their sleeves and dive into the details. This is a critical and impactful position that will help the Company run more efficiently and enable scaling as we continue our rapid growth. Primary work location split across Oakland and San Francisco.

Specific Responsibilities

    • Own modeling of variable labor workforce, partnering with VP of Operations to inform long term labor decisions as well as day to day forecasting
    • Develop complex labor cost sensitivity models to assess financial impact of large strategic decisions as well as volume-amplified smaller operational changes
    • Understand margin structure of the company and drive the analysis around margin improvement
    • Understand day to day activities and tasks driving labor cost and relevant variables, develop and manage efficiency analysis tools to better predict labor needs and recommend strategies to improve labor cost
    • Partner closely with Customer Service and Design Operations management to contribute to productivity and quality improvements through an analytical and strategic lens
    • Understand vendor and 3rd party pricing/billing structure, create and own usage models to accurately forecast vendor budget
    • Review invoices from vendors related to customer products and propose negotiating points on pricing
    • Prepare reports for management and investors on company financials and key metrics 
    • Other ad hoc projects as directed

Experience and Skills

    • Bachelor’s Degree and 5-6 years of experience at a management consulting, investment banking, and/or venture-backed startup, preferably in the online or consumer industry
    • MBA strongly preferred
    • Expert knowledge of Excel and experience in financial modelingAbility to present voluminous data in a concise, clear manner and derive actionable business insight
    • Experience developing/improving processes and creating plans to increase efficiencySQL knowledge preferred but not required
    • Solid understanding of Income Statement, Balance Sheet, and Cash Flows is ideal
    • Strong desire and ability to thrive at a fast-paced early-phase company, willingness to dive into the weeds, and work extended hours during critical periods
    • Detail oriented and very organized, must be able to juggle multiple projects at once, in addition to the day-to-day activities
    • Strong team player; experience working effectively cross-functionally and across different levels of the company
Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

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