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TITLE

 

Order Management Specialist

COMPANY

 

Exabeam

LOCATION

 

San Mateo, CA, US

Description

Exabeam delivers next-generation security management technology that enables organizations to protect their most valuable information. The Exabeam Security Management Platform combines unlimited log data collection, advanced behavioral analytics, and automated incident response, all supported by Exabeam’s patented Smart Timelines technology that uses machine learning to track identity and behavior over time. The company’s recent industry accolades include Forbes Cloud 100, Inc. 500, and SC Awards Europe, among many other distinctions.
 
Position Overview
 
We're looking for a candidate to support Exabeam's global customers. This person will be working closely with the worldwide field organization, channel partners, and internal teams. A successful candidate will be a self-reliant, conscientious problem solver with excellent attention to detail. The Order Management Specialist is a highly valued member of the Order Management Team and will report to the Director of Supply Chain.
 

Responsibilities

    • Act as subject matter expert on all aspects of order entry – PO requirements, revenue, shipping, approvals, contracts, etc.
    • Ensure customer orders are reviewed and processed in Salesforce and Netsuite in a timely, efficient, and accurate manner with strong focus on month-end and quarter-end deadlines
    • Manage order inquiries from channel partners and the field organization to ensure requests are resolved in a timely manner in order to provide an excellent customer service experience
    • Work collaboratively with deal desk, revenue accounting, legal, accounts receivable and other teams to solve order issues, both pre-booking and post-booking, and to streamline the quote-to-cash process
    • Fulfill orders for software, SaaS and hardware offerings, including generation and delivery of license keys
    • Manage end-to-end hardware fulfillment process (vendor orders, shipment confirmation, logistics, customer proof of delivery)
    • Manage and maintain departmental transactions and records across applicable systems and conduct ad-hoc projects
    • Assist in identifying and implementing process improvements
    • Document Order Management processing procedures and best practices to facilitate training of new team members

Qualifications

    • Two-to-five years experience in Order Management, Billing Operations, Accounts Receivable, Account Management, Customer Service, or a related role in a high-tech industry
    • Ideal candidate has experience involving processing orders for enterprise SaaS, software and hardware products, including license key generation
    • Experience working with domestic and international channel partners
    • Familiarity with basic operational concepts as they relate to order processing, logistics and account management
    • Enjoys working in a high-growth, fast-paced environment
    • Ability to work extended hours during quarter-end close
    • Excellent data analysis and problem-solving skills – ideal candidate should be able to make reasonable decisions when presented with imperfect data
    • Highly organized and motivated with the ability to work on multiple orders and inquiries simultaneously with minimal supervision
    • Proven ability to meet deadlines, follow-through on details, provide input and feedback to the team
    • Excellent communication skills, written and verbal, and ability to maintain professional and courteous communication with all levels of customer and company personnel
    • Strong computer knowledge and skill in MS Office and enterprise ERP order management systems.  Salesforce and NetSuite are a plus
    • Bachelor degree in Business, Management, Finance or related area is preferred
    • Thrives in a fast-paced environment

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