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Customer Service Representative, Healthcare



Gateway Learning Group



San Francisco, CA, US


Gateway Learning Group is a leader in providing behavior therapy for children with autism. Every day, Gateway advances lives through compassionate, evidence-based treatment. Since being founded in 2005, Gateway has expanded from its San Francisco base to serve families across California. Come join the Gateway team and become part of a growing organization with a dynamic culture and a passion for making a difference.

The Client Services Representative is primarily a client-facing role coordinating with clients, health insurers and internal staff to initiate and maintain delivery of Autism treatment services to our clients. The CSR facilitates our clients’ experience from start to finish. We seek a proactive professional with demonstrated success working in client-facing environments, in using and managing project management tools, and with a dedication to quickly resolving client issues.

The position is full-time (~35-40 hrs/week) and based at our San Francisco headquarters, within walking distance of the 16th St Mission BART station and the MUNI Van Ness station.

Responsibilities May Include but are Not Limited to:

Collect and manage client information to obtain authorization for ABA therapy, process start/stop of client’s services, process payments.
Effectively communicate with patients, health insurers and staff, providing timely, and responsive information.
Creation, collection and submission of client documentation to health insurance payers including treatment authorizations, agreements and contracts.
Facilitation of service audits and cross-departmental projects
Build expertise in Gateway’s practice and project management platforms; support departments experiencing technical issues
Updating data fields for proper tracking of next steps for clients
Essential Skills and Qualifications:

PC and Mac proficiency in productivity software such as G Suite or Microsoft Office
Sensitivity to cultural diversity, client (and patient) care, rights and ethical treatment
Experience working on interdepartmental projects
Written, verbal and interpersonal communication skills
Navigate through multiple computer applications with speed and accuracy
Able to manage, monitor and manipulate large data sets
The ability to multitask and remain calm amidst dynamically shifting priorities
Creative problem solving, attention to detail, applied with a can-do attitude
Education and Experience

A.A. degree, B.S. preferred, or equivalent combination of education and experience
2-3 years experience in a customer-facing service position
Additional Preferred Qualifications

Experience working in a healthcare company, e.g. behavioral health, case management, client authorizations, and/or customer service
Bachelor’s degree in Business, Math/Statistics, Information Systems or similar
Experience with data management and handling confidential information.
Bilingual in English and Spanish is a plus, but not required
Why Gateway?

Make a difference in the lives of children on the Autism spectrum
Well established, 13 year-old company with 12 offices throughout CA.
5 paid holidays (after qualification)
Medical, dental, and vision insurance
401k program
Commuter benefits
Collaborative, fun, and efficient team
Quarterly team lunches
Snacks and drinks provided in the office kitchen

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