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San Francisco, CA, US

Description helps salespeople have better conversations by using AI and machine learning to pinpoint what the top performers are saying and doing differently. Those behaviors can then be replicated across the entire team to increase quota attainment and slash on-boarding time of new team members. Customer-facing teams at hundreds of companies like LinkedIn, GE and ZipRecruiter use Gong to improve their customer experience in millions of conversations every day.

As our BUSINESS ANALYTICS MANAGER, you will have a passion for delivering high value solutions to our internal teams, while providing outstanding customer service through reporting. Business Analytics is a fast-growing line of business at Gong that melds together customer data with other enterprise data to create BI platforms that are action and ROI focused.

This role will require excellent communication and delivery skillset. Must be a highly motivated and entrepreneurial problem-solver who can thrive in a fast-paced but rewarding environment

You will:
Discover, design and deliver Business Analytics solutions unique to the needs of each of Gong's business units
Own the full-service offering which includes data modeling, development, QA/UAT, deployment, training, issue resolution, data processing, and ongoing consultation
Manage implementation of solutions from data and requirements gathering, report and dashboard design, and testing
Manage the processing and maintenance aspect of reporting including training, issue and tech support, data processing, and consultation

You have:
5+ years in the BI and analytics field with up-to-date knowledge and skills in tools like Sisense, Looker and Tableau
Expert in data modeling and connecting to enterprise data sets including Salesforce, Zandesk, JIRA, Segment and Netsuite
3+ years managing BI implementations with exceptional record of meeting requirements and schedules
OUTSTANDING people and communication skills
Excellent SQL knowledge and experience

You’ll get:
Work closely with some of Silicon Valley’s best talent to create a truly amazing team
Join a fast-growing company early, make a difference, and enjoy the ride
Challenge yourself and take your career to the next level
Enjoy a competitive compensation package
No Travel Required

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