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TITLE

 

TECHNICAL CUSTOMER SUPPORT SPECIALIST

COMPANY

 

Gong.io

LOCATION

 

San Francisco, CA, US

Description

Gong.io helps salespeople have better conversations by using AI and machine learning to pinpoint what the top performers are saying and doing differently. Those behaviors can then be replicated across the entire team to increase quota attainment and slash on-boarding time of new team members. Customer-facing teams at hundreds of companies like LinkedIn, GE and ZipRecruiter use Gong to improve their customer experience in millions of conversations every day.

As our Technical Customer Support Specialist, you’ll play a key role in making sure our users are successful in all parts of their lifecycle.

Roles & Responsibilities
Maintain a support ticket queue and respond to customers in a helpful and timely way
Work closely with engineering to reproduce bugs and build testbeds as necessary
Analyze where users are getting stuck and provide potential workarounds
Mentoring new hires as the organization grows quickly
Proactively identify and team process improvements
Creating and maintaining customer-facing knowledge base articles

Qualifications
1-2 years of technical support experience
Proven track record of demonstrated ability to dive into the weeds and find out solutions
Excellent verbal and written communication skills.
Previous B2B SaaS and enterprise software experience.

You Are
Passionate about providing an exceptional customer experience.
Constantly challenging the norm and finding ways to improve the team
Creative, resourceful, detail-oriented, and well-organized.
A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment.
Someone who flourishes when given responsibility and a sense of ownership.

You’ll Get to
Work closely with some of Silicon Valley’s best talent to create a truly amazing team.
Join a fast-growing company early, make a difference, and enjoy the ride.
To challenge yourself and take your career to the next level.
Enjoy a competitive compensation package.

Apply for the job

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