Supports mission critical operational ITSM platform. Responsible for system up-time, stability, and reliability. Develop software automations for administration, integrations, and incident remediation.
Required Knowledge, Skills, Abilities, Experience or Characteristics:
Experience solving technical problems, managing computer systems and software development.
Functions and Responsibilities (in addition to other duties as assigned)
- Complete assigned tasks in prescribed times. Report on status of projects and work assignments.
- Develop expert knowledge of existing applications to support services resolving application issues raised by operations and/or the customer.
- Work with other teams and vendors to identify issues and improvements, propose, implement, and document solutions.
- Proactively identify application problem areas and implement permanent fixes learning and using new technologies and concepts as required.
- Restore services quickly in case of production outage and decrease future occurrences.
- Be on-call for support after hours as necessary.
Physical and Mental Requirements
Job is physically comfortable; individual has discretion about walking, standing, etc.
Job requires a very high level of judgment, exceptional analytical ability and creativity in investigating major problems that require original and highly innovative solutions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Some travel may be involved for both training and customer facing issues.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Equal Opportunity Employer - M/F/V/H
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)