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TITLE

 

Product Operations QA Analyst

COMPANY

 

Avetta

LOCATION

 

Irvine, CA, US

Description

The QA Analyst works under the supervision of the Product Operations Product Operations Lead or Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Create, prepare, and execute user acceptance reviews of enterprise platforms, products and services

· Hands on testing and issue identification, classification, resolution and reporting

· Review and understand defects and translate those into actionable items

· Document client requirements, use cases, and process improvements workflows

· Participate in business requirement and functional reviews

· Document test results in ticket tracking system

MINIMUM QUALIFICATIONS:

· 1-2 years of experience in a software or technology environment such as software development, systems analysis, or database administration

· Excellent written and oral communication skills, especially in conveying technical concepts to non-technical audiences

· Strong attention to detail to ensure accuracy and provide validation of results

· Balance multiple, competing priorities effectively, track documentation and deliverables in an organized manner

· Strong aptitude for learning new platforms and processes effectively

· Ability to work/communicate with Database Administrators and Software Developers

· Ability to read and understand requirements documents, identify gaps and capture one-off use cases

· Ability to think and operate in a logical manner, break down processes and investigate issues by asking the right questions to determine potential solutions

METRICS THAT MATTER:

· QA Analyst will conduct all reviews on all configuration requests per release cycle with 99% accuracy.

· Configure at least 2 change request tickets per month. This may increase on demand.

· Attend 1 continuing education per calendar year.

· Regular and Predictive Attendance

EDUCATION, TRAINING AND EXPERIENCE:

· Bachelor’s degree in Computer Science, Data Science, Computer Information Systems or similar degree from an accredited institution. Business majors with combination of certifications and/or experience are acceptable

· Knowledge and experience in:

· SaaS, ERP platforms

· Agile Methodologies (Kanban, Scrum)

· Ticket Tracking Systems (JIRA)

· SDLC

· MS Excel skills a plus

· Health and Safety Industry background a plus

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