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TITLE

 

Director of Account Management

COMPANY

 

Sojern

LOCATION

 

Singapore City, SG

Description

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s revolutionising the online travel advertising space?

Sojern works with 93% of the Fortune 500 travel companies and has spent more than a decade analyzing the complete traveler path to purchase. We drive travelers from dream to destination by activating multi-channel branding and performance solutions on the Sojern Traveler Platform for more than 8,500 customers around the world.

Sojern made Deloitte’s Technology Fast 500 list for the last 6 years in a row, and was recognised on the Top Company Cultures list by Entrepreneur Magazine and named a Best Place to Work by AdAge. The company is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, Sydney and Istanbul.

Need more convincing that Sojern is a great place to work? Check out our Glassdoor reviews!

 

The Role:

Sojern is looking for a Director of Accounts to join our Enterprise Commercial team!

In this position, you will have the opportunity to lead a  team of Account Managers across multiple Asia-Pacific locations working with major travel and brand advertisers in the fast-paced, online travel-advertising environment. 

You, and your team, will partner closely with Sales and Ad Operations leads and/or teams to enable sales growth and account strategy, and be responsible for delivering the highest level of client success for the region.

To thrive, candidates must be experienced in building, managing and developing a team of top performers. You must be able to establish trust-based relationships with clients and internal key stakeholders, and have extensive knowledge and immediate experience in online media, digital advertising, and/or programmatic campaigns. 

 

Responsibilities:

  • Set priorities and communicate overall expectations for a team of Account Managers across the Asia-Pacifc region. 

  • Partner with Sales counter-parts to meet overall business KPIs, client goals and account objectives. Key factors are retention rate of clients and upsell and cross products to existing customers.

  • Foster a high performing team culture that encourages testing, learning, innovation and cross- sharing.

  • Lead the team to achieve and drive quarterly goals while keeping customers satisfied and engaged with Sojern products.

  • Recruit, scale, motivate and mentor direct reports, ensuring they are set up to succeed in their roles.

  • Work closely across departments (Product, Marketing, Sales Ops, AdOps, Tech Ops) to create, drive and/or improve workflow processes. 

  • Responsible for reporting and presenting KPIs to Leadership and/or Senior Management on a regular basis. Present by being analytical and problem solving approach.

  • Take an active, hands-on approach to overseeing the day-to-day, post sales relationship of the team across their portfolio of high-tier digital advertising clients. 

  • Be present in key client meetings and act as a support to your Account Managers.

  • Depending on the location of your clients and/or team, travel required - up to 20-25%

 

What you bring to the table:

  • Bachelor's degree in Business or related field.

  • 7+ years overall Account Management experience required, with at least 5 years in digital and programmatic advertising and/or travel vertical preferred.

  • 5+ years of experience hiring and managing a diversified team of minimum 10 members across multiple locations.

  • Experience managing and influencing high profile clients.

  • Capability to oversee and/or manage multiple projects in a fast-paced, deadline-driven environment.

  • Ability to interpret business partner and client objectives, identify next steps and execute with minimal supervision.

  • Experience working with a DSP (Xandr/Appnexus, DV360, The Trade Desk, MediaMath) and/or Social Media/Facebook Marketing platforms required.

  • Proficiency in standard business and sales software, including Salesforce, Gsuite, and Office products

  • Excellent decision-making, time management/organization and communication skills.

  • Understanding of the online advertising industry required.

  

Perks:

  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Snacks: Variety of snacks in office

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Competitive Localized Benefits

  • Ownership: Lead creative and challenging projects

  • IATA travel discount

  • Time Off: 20 vacation days per annum

 

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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