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SVP of Client Renewal and Expansion



Health Catalyst



United States of America


Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through:

Data: integrate data in a flexible, open & scalable platform to power healthcare’s digital transformation​

Analytics: deliver analytic applications & services that generate insight on how to measurably improve​

Expertise: provide clinical, financial & operational experts who enable & accelerate improvement​

Engagement: attract, develop and retain world-class team members by being a best place to work​

Job Title: SVP of Client Renewal and Expansion

Department: Operations & Growth

Location: Salt Lake City, UT or Remote

Travel: Approximately 50 – 60%

Reports to: COO, Member of Leadership Team

Open Date: November 22, 2019

Close Date: December 9, 2019

Job Summary

SVP of Client Renewal and Expansion has primary accountability for the renewal and expansion of Health Catalyst’s customer engagements and the success of every client.  The primary financial metric for which this leader is responsible is the dollar-based net retention rate across all clients each year.  Additional metrics of client success include client satisfaction & team member engagement, measured improvements from client sites, and financial management.

This role provides management and accountability for All Regional Senior Account Executives (SAEs).  This position serves as a member of the Health Catalyst Leadership team and serves as a visible leader of our strong commitment to continuous improvement, the Health Catalyst operating principles, cultural attributes, and mission; as well as the assurance that all client-facing resources contributing to the client engagement uphold these attributes. This role may also serve as a Senior Account Executive for a limited number (likely only 1 or 2) of selected clients.

Key Duties and Skills Required

Lead Client Renewal and Expansion strategy and execution, and hold primary accountability for this execution across all of Health Catalyst’s clients

Lead and effectively manage Regional Senior Account Executives

Serve as a member of the Health Catalyst Leadership Team, providing insight and strategic direction to Health Catalyst as a whole

Develop and maintain strong cross-company relationships, be a model of partnership and collaboration with colleagues in professional services and technology organizations, and well as in interfacing with other functional groups like sales, marketing, HR, legal and finance

Exemplary track record of client renewal and expansion

Outstanding written and verbal communication skills, to leverage in maintaining strong client relationships and successfully negotiating meaningful renewals and expansions

Deeply committed to the Health Catalyst Way

The above statements describe the general nature and level of work being performed in this job function.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst.

At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer.

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