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TITLE

 

Director, Product Management, eCommerce

COMPANY

 

Minted

LOCATION

 

San Francisco, CA, US

Description

Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. Founded in 2007 by Mariam Naficy on the principles of transparency and putting design first, we are early pioneers of crowdsourcing having launched our first design challenge in April 2008 and have held monthly art and design challenges ever since. Follow us on Instagram, Facebook, and Twitter to learn more. Our corporate headquarters is located near the waterfront in downtown San Francisco, with additional offices in Oakland and Kansas City and we're backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, Primera (angel investors include Marissa Mayer of Yahoo and Jeremy Stoppelman of Yelp). We're a team of smart, ambitious, creative, and passionate people who come from all walks of life. Might you be one of us?
 
As Minted’s Director of Product for eCommerce and Consumer Data you will be responsible for defining and building a modern and high-converting ecommerce shopping platform that supports all of Minted’s categories and consumers, with particular focus on product customization and purchase experiences.  
 
This role will also drive and own the consumer data model and related digital and convenience features that build retention and competitive differentiation across Minted’s categories through the capture of contacts, addresses, occasions, and events.
 
This individual will partner closely with business stakeholders and PMs to translate category specific requirements into extensible platform capabilities that can be leveraged by all businesses, incorporating those into the core ecommerce roadmap and prioritizing accordingly.

You will:

    • Define and execute a vision and roadmap for Minted’s core commerce shopping funnel that elevates the Brand, drives conversion, and improves the consumer experience
    • Advocate and evangelize within product and the broader organization relentless focus on customer-centric thinking and prioritization
    • Develop service oriented capabilities in the commerce platform that maximize ability for categories to easily extend core functionality to meet business-specific requirements
    • Partner closely with GM’s and PM’s to identify and translate category-specific requirements into core commerce projects for roadmap execution
    • Work closely with engineering and user experience to execute roadmap projects ensuring on-time, on-budget, high quality delivery
    • Develop requirements and manage key projects directly as necessary
    • Own, monitor, and manage site conversion metrics providing subject matter expertise and thought leadership to the organization
    • Recruit, hire, and build a team of exceptional product managers
    • Partner with business stakeholders to develop and execute a vision and roadmap for Minted’s address book and social relationship platform that drives continued retention and differentiation across categories
    • Partner with engineering and analytics to develop an automated latency and error monitoring infrastructure that provides high-fidelity signal for actual consumer and conversion impacting errors and latency
    • Develop scalable process for monitoring customer feedback - both ongoing and one-off deep dives - to analyze and understand contact drivers and develop a roadmap for reducing contact rate in partnership with Operations
    • Develop vision and roadmap for transforming the consumer account and data management hub (i.e. MyAccount) into a centralized and differentiating experience
    • Understand where funnel-step conversion differs by category and partner with category PM’s to define and execute remediation strategies as needed
    • Monitor and manage consumer data related kpi’s such as address book adoption, capture of key dates, etc.
    • Develop scalable process for monitoring customer feedback - both ongoing and one-off deep dives - to analyze and understand contact drivers and develop a roadmap for reducing contact rate in partnership with Operations
    • Implement processes to monitor and reduce measured errors and latency via an ongoing, baseline oncall or roadmap investment
    • Create and implement processes for capturing, prioritizing, and fixing core commerce production errors via focused activities (shop the site) and inbound company-wide reporting channels

You have:

    • 5-7 years of product management experience in ecommerce or marketplace businesses with a specific focus on developing products for the consumer shopping experience
    • MBA degree with previous experience in consulting (preferred)
    • 2-3 years experience building and managing teams of great product managers
    • Proven capability to entirely own complex problems and deliver results regardless of impediments and resourcing
    • Strong usability and product marketing instincts; you can quickly identify challenges and opportunities with a given product or feature design
    • Experience leading cross functional teams to maximize the impact of and fully operationalize new product and feature launches to the entire organization
    • Experience using analytical tools (Looker, SQL) to derive insights and make data driven decisions
    • Strong technical acumen with an ability to evaluate and understand technology solutions
    • Ability to thrive in a fast-paced, rapid growth environment and collaborate actively and effectively with multidisciplinary team

You are:

    • A strategic, consumer-centric thinker.  You understand consumer segments deeply and intuitively, and you naturally gravitate to the consumer when answering questions or considering strategies.
    • Results oriented.  You are most comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment.
    • A passionate customer advocate. You are ready to put the customer first and influence others across the company to think similarly. 
    • Receptive to change.  You are flexible, adaptable, innovative, and open in response to competitive pressure and market change.
    • A collaborative thinker.  You enjoy an environment that has been structured for collaboration and interdependencies.
    • A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals. 
    • A collaborative people leader. You know how to work effectively with your functional-executive peers and their organizations, advocating for your category, holding colleagues accountable and leading the entire cross-functional team to success. People follow you, even when they don’t report to you.
Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

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