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San Francisco, CA, US

Description helps salespeople have better conversations by using AI and machine learning to pinpoint what the top performers are saying and doing differently. Those behaviors can then be replicated across the entire team to increase quota attainment and slash on-boarding time of new team members. Customer-facing teams at hundreds of companies like LinkedIn, GE and ZipRecruiter use Gong to improve their customer experience in millions of conversations every day.

As our Director of Professional Services, you’ll fill a key role in ensuring our customers are becoming raving fans by providing them an amazing and impactful training and implementation experience, and allowing them to get the most value from Gong.

You’ll get a chance to:

●      Build a services team leveraging your learning from past teams to build it right the first time

●      Partner closely with Customer Success, Support, Product Marketing, Product Management and Engineering to ensure customer happiness

●      Be involved in conversations with our most strategic customers

●      Have a seat at the table on the ground floor of a wildly successful growing company

Role & Responsibilities

  • You will be responsible to design and deliver the most impactful processes and methodologies to onboard, train, enable and implement Gong customers in order to deliver the most value to their business.
  • You will build and grow our training and implementation teams, and enable them to become experts in their craft.
  • You will design, implement and track processes, metrics and best practices to build an efficient, high quality and impactful service to our customers.

You Are

  • Eager to take your career to the next level and build a world class services organization.
  • Creative, resourceful, and at the same time well organized and process-oriented.
  • Able to communicate clearly complex business and technical topics both internally and externally
  • A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment
  • Someone who flourishes when given responsibility and a sense of ownership


  • 5+ years of relevant work experience in building and running professional services organizations in B2B SaaS companies.
  • Demonstrated ability leading a customer facing team — strong people management, coaching and development experience.
  • Have built a successful team from ground up and be ready to roll up your sleeves and do it again
  • Excellent verbal and written communication skills.
  • Proven track record of success
  • High level of business acumen and understanding of how revenue leaders work and think

You’ll Get to

  • Work closely with some of Silicon Valley’s best talent to create a truly amazing team.
  • Join a fast-growing company early, make a difference, and enjoy the ride.
  • Challenge yourself and take your career to the next level.
  • Enjoy a competitive compensation package.

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