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Director, Customer Strategy



Science Exchange



Palo Alto, CA, US


Science Exchange seeks a Customer Strategy Leader with experience in business, marketing and/or management consulting to join our talented and growing team. The role will be Manager / Director level depending on the candidate’s experience.

Join our team if you have a proven track record building and executing strategies to engage and retain customers while increasing their purchasing volume.. The right candidate will have a keen ability to harness data to uncover new insights and design new approaches to create value for our customers and end users.

Roles and Responsibilities

        Analyzing customer data about performance, unit economics, retention, and LTV
        Conducting segmentation analyses and developing cohorts that can be dissected
        Designing new strategies for engaging customers through multiple channels --  including via the Science Exchange platform (our product), marketing, in-person, and operational channels -- with the goal of improving customer experience and increasing adoption
        Collaborating internally with Product, Marketing, Business Development, and Business Operations teams to share analyses and findings that help define our product roadmap and go-to-market strategy
        Piloting new approaches and tactics for serving our customers and driving upsell opportunities, repeat usage, and stakeholder satisfaction

Qualifications & Requirements

        BA/BS degree required. Masters, MBA, or PhD is useful
        4-10+ years of experience in Management Consulting, Corporate Strategy, or Strategic Marketing within top consulting firms, technology organizations, biopharma or a comparable industry; prior experience working for a technology startup is a plus
        Solid understanding of life science, drug discovery and development, and R&D outsourcing market a plus
        Analytical and data-driven; you are proficient at using data (think “Excel-ninja”) to generate strategies, assess, execute, and measure impact
        Writing and speaking prowess; ability to effectively communicate to executives in a Board room setting
        Industry awareness: ability to build and deliver compelling data-driven business cases and presentations to technical and operational audiences in all levels;
        Adaptability and flexibility to changing priorities
        Attention to detail and ability to work simultaneously on multiple priorities
        Preferred location - based in Palo Alto, CA

What success looks like

Our Customer Strategy Leader should be a resilient self-starter who is excited about the opportunity to work for a high-growth startup with immense opportunity and white space. You should be enthusiastic about defining, developing, owning, and executing strategic plans that deliver on our aggressive growth expectations. You should be ambitious, entrepreneurial, technology-fluent, and comfortable thinking on your feet and working in a high-performance setting. Most importantly, you should be customer-obsessed and passionate about software’s potential to transform the way research outsourcing is conducted, enabling breakthrough scientific discoveries.

About Science Exchange

Science Exchange is an award-winning enterprise B2B marketplace platform that is changing the way R&D outsourcing is conducted. Currently implemented at the majority of the top 50 Biopharmaceutical and Biotech organizations, Science Exchange has achieved a market- leading position, saving thousands of hours for scientists, and millions in cost savings for our customers across the world. Our headquarters are in Palo Alto, California, but we are a truly global company with employees all over the U.S., Europe, and Asia/Pacific. Our talented and passionate team includes developers, designers, marketers, and scientists that are charged with bringing rigor and creativity to every decision we make. We have a radically candid culture in which we hold each other to high expectations. Ready to join us?

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