At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase and Square to Fortune 500 enterprises like American Express and PayPal. Founded in 2012, Plaid has raised $300M of capital from major venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi. But we’re just getting started.
Plaid’s Go-To-Market Partnerships team is responsible for expanding the breadth of customers and end consumers who benefit from Plaid. This may be through integration partners where Plaid is a core component of a partner’s platform offering, affiliate/referral partners, and anything in between.
The Partner Enablement function collaborates closely with Partner Account Executives, creating an “account team” to ensure that we grow customers and revenue from existing partnerships. Partner enablement engages closely with partners on onboarding, training, sales, marketing, relationship management, and customer success. Successful members of the Partner Enablement team have cross-functional experience, as well as a love of creative experimentation, since no two partners are truly alike.
The Partner Integrations role combines customer success and solutions engineering responsibilities with a simple goal: make sure our partners use our products properly and successfully. While not explicitly technical, you will be “in the weeds” with the ways our customers use the product. You will be an evangelist for Plaid by leading training sessions with partners to ensure they understand the value of our joint solutions and they represent Plaid effectively to the market. You will also be an evangelist for Partners inside Plaid to ensure the organization provides appropriate support for the Partner ecosystem. You will play a key role in building internal operational processes and systems which enable scale and efficiency across the Partnerships organization.
What excites you
You’re motivated by outcomes and tough problems
You’re excited about supporting a wide range of activities throughout the Partner lifecycle: from whiteboarding integrations with prospective partners to streamlining post-close support
You enjoy solving small problems like support tickets and large ones like complex integrations with strategic partners
You’re adept at “getting stuff done” with individual partners while simultaneously building repeatable internal infrastructure and processes
You’re eager to hustle to drive impact on a critical team that is in some ways a ‘startup within a startup’
You get excited about building well-oiled machines that enable massive scale
You enjoy flexing a variety of diverse business skills, from sales trainings to consulting with partners around how to design their Plaid integration
You’re eager to be a champion for partners and do whatever it takes to make them successful with Plaid
You thrive in complex cross-functional roles requiring collaboration with Marketing, Sales, Growth, Solutions Engineering, Product, and others
You build credibility with audiences of all seniority levels, and can explain technical concepts in plain English
What excites us
Technical mindset (CS background or other engineering experience a strong plus)
Proven ability to understand complex systems and concepts and synthesize solutions/debug issues
A creative yet shrewd operator who’s equally comfortable experimenting and prioritizing against KPIs/metrics
Interest in financial services and infrastructure technology; a high degree of intellectual curiosity
4+ years experience in commercial technology partnerships, sales engineering, customer support and/or customer success.
A fast learner
A relentless positive attitude
Strong instincts around partner marketing, co-sales, and other commercial strategies
Strong ability to work cross-functionally within the company (partnering with marketing, sales, product, etc.)
Excellent relationship management skills
Partnerships or partner enablement experience a plus
Retail financial services and/or tech startup experience a plus