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TITLE

 

Worker Management Customer Support - Sydney

COMPANY

 

Avetta

LOCATION

 

Sydney, AU

Description

Avetta is building the connections that build the world. Mind blown already right? Well don’t worry about the mess, because we are going to help you take the step from Customer Service Representative to Worker Management Customer Support Icon. 

SUMMARY
The Worker Management Customer will work directly with Avetta clients as the first point of contact when they are struggling to access training on our platform.

Essential Duties & Responsibilities:

  • Provide professional support to all Avetta customers
  • Ability to resolve complex issues with focus on customer experience
  • Interact directly with Avetta customers through telephone, email and chat
  • Prioritize and resolve customer needs
  • Accurately verify details on regulatory documents
  • Support and explain customer billing and subscription terms
  • Record details of interactions in Service Cloud (SFDC)
  • Provide necessary outbound follow-up, both via phone and email
  • Communicate and coordinate with internal departments
  • Work as a team and be a positive addition to Avetta’s culture
  • Regular and predictive attendance

Qualifications:

  • 1-2 years call center experience
  • Working PC knowledge, windows preferred and related applications
  • Self-motivated

Desired Characteristics:

  • Excellent communication skills – both written and orally
  • An affinity for learning online software systems
  • Interpersonal skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Adaptability
  • Stress tolerance
  • Ability to learn and apply new information or skills

Eligibility Requirements:

  • Must be willing to submit to a background investigation and drug screen.

What Avetta Offers You:

  • Competitive starting compensation; $22/hr
  • Monthly Bonuses
  • Incredible company culture

Apply for the job

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