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Director Product Management






San Francisco, CA, US


Somewhere along the way, CRM got really hard to use. We’re changing that. Copper was built with three basic principles in mind: keep it simple, show what matters, and make it actionable. 
Copper is the No.1 CRM for G Suite that’s recommended by Google. It works instantly through a seamless integration with G Suite, has a beautiful user experience, and is designed to help teams and businesses build long-lasting relationships. Copper services more than 12,000 paid businesses in more than 110 countries. 
Our product team is small but mighty.  We are looking for an experienced product manager to help us innovate and deliver on our vision. Product management at Copper leads the integration of engineering, design, customer support and sales to build a CRM that helps customers build long lasting business relationships. You’ll work on a variety of projects across the product with a diverse set of team members. The role will be located in our San Francicso office and collaborate closely with our teams in Montreal and Toronto. 
What you'll do: 
Manage the entire lifecycle of features, from discovery to adoption and optimization, fostering an iterative approach, driven by feedback
Understand markets, competition, and user needs in depth
Distill qualitative and quantitative data into workable problems
Define and analyze metrics that inform product success
Establish a shared product vision and strategy for your product area
Build alignment across product teams, cross-functional stakeholders (Marketing, Sales, Customer Success, etc) and Leadership/Executive team
Drive product development with world-class teams in design, engineering, and customer success, etc)
Educate and promote the product internally and externally, in close partnership with Marketing, Sales and Customer Success teams
What You'll Have:
4+ years of product management experience in a fast-paced, agile, iterative environment
Track record of engaging with users to discover pain points and validate solutions
Analytical, data-driven mindset, and proficient user of analytics tools (Amplitude, Looker…etc)
Passionate about user-centered design, and great track record working in close collaboration with design and development teams to deliver high-quality products
Ability to efficiently support multiple projects simultaneously
Exceptional verbal and written communication skills are a must
BS / MS in Computer Science or related field is a plus but not required
Domain expertise in Enterprise SaaS and sales practices is strongly preferred
Domain expertise in consumer facing products is a plus
Tell me more about Copper…
Great team: Founded by successful veterans of Yahoo, Zynga, and eBay
Huge market: Disrupting a massive, growing $35+ billion market for CRMs
Funding: Raised over $100M for our top-tier investors like Norwest Venture Partners
Recognition: G2 Crowd #1 in Customer Satisfaction Summer Rankings, Google Best New Tech Partner of the Year
Impact: A fun, transparent, and exciting start-up culture that empowers its people to make a huge impact.
Goodies: Awesome benefits, convenient SOMA location, beautiful office, catered lunch, team outings, and more!

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