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TITLE

 

Customer Success Manager

COMPANY

 

Qubole

LOCATION

 

Santa Clara, CA, US

Description

Qubole, the leading cloud-agnostic, big data-as-a-service provider, is passionate about making data-driven insights easily accessible to anyone. Qubole delivers the industry’s first autonomous data platform. The cloud-based data platform, Qubole Data Service (QDS), removes the burden of maintaining infrastructure of multiple big data processing engines, and enables customers to focus on their data. Qubole customers process nearly an exabyte of data every month. Qubole investors include Charles River, Institutional Venture Partners, Lightspeed, Norwest, Harmony and Singtel Innov8.

What you'll be doing

        Drive retention, adoption and value realization within key accounts by developing and delivering mutual success plans aligned with customers business objectives
        Build strong customer relationships with practitioners as well as executive sponsors, acting as trusted advisor for focus accounts
        Generate and identify expansion opportunities as well as customer advocates and references
        Develop strong relationships with Qubole field leaders and account owners, partnering to ensure mutual account plans are developed and executed

Required experiences and skills

        5+ years in customer facing roles in software service delivery that may include support, technical service delivery, CSM
        Ability to communicate clearly and effectively with executive-level sponsors as well as technical practitioners
        Strong account management and project management fundamentals
        Passionate about customer success and a maniacal focus on customer-focused activities and outcomes
        Working understanding of big data landscape & cloud architecture is a big plus

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