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TITLE

 

Client Engagement Manager (Corporate Clients)

COMPANY

 

Second Measure

LOCATION

 

San Mateo, CA, US / New York City, NY, US

Description

As a client engagement manager, you’ll work with some of the world’s largest consumer brands, impacting their most significant strategic decisions. You’ll build relationships with senior executives and strategy teams, ensuring that Second Measure’s data continues to enable them to gain powerful insights into the competitive landscape. Additionally, you’ll work cross-functionally with internal sales, product, marketing, and data teams to develop features that will continue to delight our clients.
 
In this role you will:
  • Own post-sales relationships with decision-makers at corporate clients, working closely with teams overseeing corporate strategy, data analytics, and growth.
  • Develop a deep understanding of client organizational structure and specific needs in corporate strategy. Actively identify opportunities to improve client decision-making using Second Measure data.
  • Act as internal voice-of-the-client to shape Second Measure’s product development efforts.
  • Maintain deep technical understanding of Second Measure’s product and data, to provide first-line technical and product support, on-boarding, and training.
  • Build the strategy around contract renewals and upsell opportunities.
About you:
  •  3+ yrs experience in an account management role working with decision-makers at large corporate brands, market research firms or fast-growing retail startups.
  • You enjoy working with clients as a trusted advisor and are able to build quick rapport and command respect.
  • Strong presentation skills and experience communicating analytical work to executives.
  • You love data. Formal training in data analytics a plus.
  • Ability to thrive in a rapidly changing startup environment.
  • Availability to travel domestically, rough(ly) 10%.

Working at Second Measure:

  • Comprehensive medical, dental, and vision benefits
  • 401(k) with company matching (up to 4% of annual salary)
  • Unlimited paid time off
  • Generous paid parental leave
  • Pre-tax FSA and commuter benefits
  • Life insurance, disability plans, and legal assistance
  • Highly competitive compensation, systematized to break down the gender pay gap and promote fairness

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