Who we are:
Madison Reed is a team of 60+ in SOMA, San Francisco. We are held together by a strong culture centered on trust, responsibility, courage, joy, and love. We are a well-funded and innovative start-up, using technology (web, mobile, tablet, social) to radically innovate the $50B hair care market. Madison Reed products are designed to give women healthier choices with professional results. We empower them to color their own hair in the comfort of their own home. As a member of our Color Crew, you would provide amazing service and knowledgeable consultations to our customers, playing a critical part in the mission and success of Madison Reed.
Who you are:
Colorists on our Color Crew are comfortable in an fast changing environment, love beauty and/or hair color, enjoy helping people and solving problems and has a voice that make folks feel like they are chatting with a long lost friend. You can operate in a fun and fast-paced team, can shift from responding beautifully to emails, chats and calls to coloring a model in our office. You are also:
Passionate about providing the best possible experience and delighting our customer in every way.
A problem solver. You work on resolutions to any customer issue, fast.
Want to learn, grow, and develop your professional skills both in customer care as well as beauty, hair and hair color
Not easily ruffled. You have superior organizational skills; integrity and great follow through on tasks.
Naturally curious. You see something that doesn’t seem quite right, and are able identify trends anecdotally and then prove them quantifiably
You're innovative, extremely creative and constantly looking for ways to improve upon things.
Have strong written and verbal communication skills. You can craft emails and chats, instructions and documentation, easily adjusting your tone/voice accordingly.
Are able to work 4-5 days a week including a Saturday or Sunday. Shifts are 6-8 hours.
Are tired of having sore feet from being behind a chair or in retails sales all day.
Enjoy happy hours and impromptu snack or birthday celebration and a hosted weekly lunch with the team
You really like people. You are the type of person who enjoys talking to anyone; you're flexible, and excited be a part of making clients look and feel beautiful
You will be able to:
Participate in a paid Madison Reed color and systems training program. (Must attend all classes and pass follow up tests in order to graduate and receive hours.)
Help our customers understand our products, select the appropriate color or styling product and build relationships that create passionate Madison Reed evangelists.
Respond to emails, chats, calls to provide color consultations and answer support issues.
Work closely with our management, marketing, engineering & operations teams to target issues, streamline process and assist in intelligently building our wonderful business.
Learn a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
Skills & requirements:
Customer Service/ Contact Center Support experience
Bilingual - Spanish + writing
Licensed cosmetologist a must
Minimum 1 year salon experience
Use technology in your everyday life
Strong communication skills, both written and verbal
Strong typing skills
About Madison Reed:
Founded in 2013 by seasoned entrepreneurs, Madison Reed is revolutionizing the $50 billion hair care industry and growing at an accelerated rate. Built on a foundation of deep commitment to customer experience, tech and product innovation, and proven expertise, our company has gained an extremely dedicated, consistently-growing base of fans. Madison Reed products are designed to give people better, healthier choices and empower them to feel beautiful, inside and out. We are building a strong business for the long-term, so we can continue that mission. We are a team of 60+ in SOMA, San Francisco and held together by a strong culture centered on trust, responsibility, courage, joy, and love. We are backed by leading investors such as: Norwest Partners, True Ventures, Comcast Ventures and Maveron.
Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes