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Regional Manager



The Learning Experience



Virginia, US


Job ID 2016-1042
# of Openings 1
Job Locations US-VA
Category Management
More information about this job


The Learning Experience is the fastest-growing childcare operator and franchisor in the United States. At the highest level, all employees of The Learning Experience must be enthusiastic, entrepreneurial and committed to perform their job in an ethical and proper manner. The Regional Manager has all-encompassing responsibility within a specific geographical area. He or she leads a team of local managers and support staff to meet the operational needs, strategic objectives and productivity goals of the organization.

Commitment to People, Passion and Performance standards in order to drive enrollment.
Ability to interact with the public and other employees in a positive manner and promote a cooperative working environment.
Ability to speak clearly and persuasively in public or private setting. Excellent oral and written communications skills in English.
Ability to build rapport and network within the community to drive enrollment and sales.
Ability to demonstrate strong customer service and selling skills.
Establishes center operational strategies by evaluating trends; establishing critical measurements; determining enrollment standards, productivity goals, quality, and customer-service strategies; accumulating resources; resolving problems; implementing change.
Consistently sets the example of professional appearance and standards of behavior.
Able to form and maintain effective partnerships across organizational boundaries.
Ability to handle sensitive information and maintain confidentiality.
Coordinates several projects at the same time while prioritizing competing demands on time frames. Possess strong time management and organizational skills.
Ability to synthesize complex or diverse information.
Ability to plan, monitor and appraise performance of location staff members.
Ability to listen objectively to employee concerns and complaints and act, or plan a recommended course of action, in accordance with all Company policies. Seeks counsel from Corporate Human Resources as required.
Typically negotiates in a competitive or adversarial environment.
Typically faces situations that have a variety of interpretations and require careful evaluation.
Typically solves problems by considering courses of action within the framework of management’s goals and standards.
Computer literacy required with proficiency in Microsoft Office products including Excel and Word.
Responsible for compliance with Federal and State legislation pertaining to all operational matters.
Ability to travel to any location where the Company operates and expand territory as business needs dictate.
Ability to attend various meetings as requested with minimal advanced notice.

Assesses the center and territory performance via company reports and Profit and Loss statements.
Analyzes statistics and trends for enrollment, revenue and payroll.
Implements plans for growth and budget controls.
Ensures all centers operate within state ratio and payroll guidelines.
Documents relevant business discussions and franchise information.
Builds trust and rapport with Direct Reports, Franchisee’s and Corporate personnel while serving as a business consultant and ensuring best practices are followed at all levels.
Identifies, creates and implements training opportunities.
Ensures training is effective at center level.
Sources, hires, mentors and coaches direct reports.
Collaborates with corporate departments to create, roll-out and implement new programs and sales promotions.
Maintain updated knowledge of and enforce standard operating procedures, franchise agreements and childcare licensing regulations. Avoids legal challenges by understanding current and proposed regulations; enforcing requirements; recommending new procedures.
Leads the licensing, furnishing, advertising, opening, hiring and training of new, start-up locations.
Design and deliver weekly regional meetings. Train and assist at quarterly and annual conferences and/or conventions.
Improves quality results by studying, evaluating, and re-designing processes; implementing changes.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Ensures fair, equitable and respectful treatment of all employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor Degree in business, or appropriate equivalent from an accredited university.
Strong computer skills, including Microsoft business applications and various reporting software.
Strong project management, business writing and reporting skills.
Exceptional interpersonal and verbal communication skills.
Solid business acumen, management, analytical, and problem-thinking skills.
Multi-Unit Operations, i.e. hotel, restaurant, and /or franchise concepts
Ability and willingness to work a flexible Full Time schedule that may include weekends and holidays.
Must be able to provide own transportation to various locations in organizational service areas, as required by duties.

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