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Operations Manager: Sales






New York City, NY, US


In case this isn't obvious: you need insurance. The distaste you just felt at the word “insurance” is what drives us to upend the industry. Financial protection might never be super fun, but at least it can be easy.

PolicyGenius is a NYC-based tech startup with a mission to help people get the financial protection they need and have them feel good about it. We are changing a massive industry by making insurance shopping faster, friendlier and more transparent for online consumers. Since our launch in 2014, we’ve achieved rapid growth in a notoriously difficult industry and established ourselves as a pioneer in a now hot sector of FinTech. We're at an exciting inflection point, having raised over $52 million of venture capital, and we're focused on building out our powerhouse team. Think of us as a one-stop-shop for all the financial protection you’ll ever need.

Sales at PolicyGenius

Do you take pride in delivering an awesome experience for customers? Do you enjoy managing sales and producing? Are you an experienced people leader?

Then come join the PolicyGenius Sales & Customer Service team!

This role is on the front line of the PolicyGenius life insurance customer experience, managing the agent teams that handles inbound life insurance applications.

You will...

Directly manage an agent team and own their individual and team-level performance
Align direct reports on team goals (daily, weekly, monthly) and provide them regular visibility into the progress toward those goals; ensure they have the performance feedback/data they need to optimally perform
Provide daily coaching and supervision through: side-by-sides, retroactive call/ticket review and team huddles
Ensure that queues are supervised and processed on a daily basis
Deliver regular structured feedback through 1:1s, performance reviews and professional development discussions
Drive daily, weekly and monthly adherence to SLAs
Handle scheduling to ensure sufficient coverage during hours of operation
Be accountable for the hiring funnel for immediate team; deliver on hiring targets set by direct manager
In concert with the quality assurance team, ensure compliance with regulation and adherence to PG quality standards
Work with team leads to handle client escalations and vendor issues
Build followership and be known as someone people want to work for
Participate in cross-team meetings to drive overall operations improvements
Provide actionable feedback from clients and the team to drive process and product improvements
Partner with the business and technology team to design and test workflows that will be the foundation for the PolicyGenius client service organization
Using quantitative and qualitative data, monitor progress toward set goals and identify areas for improvement
Regularly report out on team performance to company executives (founders, operations directors and VP) focusing on insights and initiatives to improve performance

You have...

Demonstrated subject matter expertise and workflow mastery for the agent sales and service teams
Earned trust with strong performance in your current role, dependability and maturity
Strong management and prioritization skills; previous management or player-coach experience
A sales and service mindset, focused on the customer
A positive attitude, effective problem-solving skills and a passion for people, motivating & inspiring team members, and performance management
Demonstrated people skills: sound judgment in people situations, ability to have difficult conversations, ability to deliver feedback in line with the PG model, empathy and tact
Strong communication skills with an attention to detail
Humility and an openness to learn
Honesty & integrity – you do not cut corners ethically and can be trusted to do the right thing for clients and for the team
A teamwork mindset -- you take ownership of your work AND your team's success
The desire to grow professionally and contribute to the success and culture of the company
At least 4 years of relevant experience
A bachelor’s degree and a life, accident & health insurance agent or broker license
A deep appreciation for the power of a well-placed gif

Working at PolicyGenius…

Competitive compensation and company-paid health, dental, vision, life, and disability insurance
A custom-designed office between Flatiron and Union Square
401k plan, FSA & commuter benefits
Flexible PTO and opportunities for paid training
Mentorship and coaching from leadership
The opportunity to say you were one of the early employees in the company that’s going to shake up a big, old-fashioned industry!
FUN, diverse, open-minded coworkers!
Dog companionship!!
Some fun surprises when you join… (Shhh… It’s a secret!)

Apply for the job

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