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TITLE

 

Customer Solutions Associate

COMPANY

 

My Alarm Center

LOCATION

 

Newtown Square, PA, US

Description

Job Details
Level
Entry
Job Location
USA [PA, Newtown Square]
Position Type
Full Time
Education Level
High School
Salary Range
Undisclosed
Travel Percentage
None
Job Shift
Swing
Job Category
Undisclosed
Description
Founded in 2000, My Alarm Center provides the most technologically advanced residential and small commercial security services and home automation technologies to households and businesses across the United States. Services include cellular monitoring, fire, flood and carbon monoxide protection, identity theft protection, and personal emergency response systems. The companys flagship service, MyHome, offers mobile home control and monitoring, the newest technology available in the market. For my information visit:www.MyAlarmCenter.com.
Our Customer Solutions Associates work closely with our customers who are already established to help to build the relationship by answering questions, managing account information and assisting with payments!
Job Responsibilities:
Create a positive customer experience
Answer incoming calls and make outbound calls
Respond to and follow up on daily correspondence and voicemail messages
Assist customers with a wide variety of questions and/or concerns pertaining to their account
Assist customers with tasks such as making payments over the phone, setting up web login or password, resending invoices, etc.
First call resolution
What YOU get from My Alarm Center:
Training
Growth Potential
Team Environment
Full Benefits
401K
Qualifications
Requirements:
Problem solving
Customer centric
Prioritization
Self-Starter
Communication excellence
Flexibility in schedule
Quickly build rapport and trust
Comfortable answering phones and typing notes
Hours: with rotation of weekends (when you work on the weekend, you get off a day in the week)- Full Time/40 hours!

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