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TITLE

 

Customer Success Product Specialist

COMPANY

 

Qventus

LOCATION

 

Mountain View, CA, US

Description

Qventus is looking for a detail-oriented, disciplined individual who will serve as the expert for the Qventus suite of products, particularly around the data and workflows that set the foundation for each product/module. He/she will provide guidance and support both internally and externally that ensures optimal utilization and representation of Qventus’ modules. This ideal candidate will primarily contribute to the Customer Success team in the following areas - deployment support and execution, internal and external onboarding, and post-deployment production support:

The role is a full-time position and will be based out of Los Altos.

Requirements:

A deep knowledge of data with experience querying relational databases and a general understanding of data integration, reporting, and metric development
Superb presentation skills and the ability to articulate thoughtful responses “on the fly”
Excellent interpersonal communication and client relationship skills
Technical system/software configuration experience
Experience working with an Electronic Medical Record System (super user or application analyst) and a general understanding of EMR related workflows is a plus
Meticulous attention to detail and consistency in task execution
Ability to learn quickly with minimal supervision and identify “gaps” in the product
An ability to coach others on the features of a product and provide recommendations on best practices
Core Job Responsibilities:

Supporting CSAs and CSMs during new deployment ramps Execution of product configuration and data validation within a deployment
Performing SQL-level checks on data integrity and system performance
Collaborating with the Integration team to identify and resolve data interoperability issues
Direct production support for customer issues and training post-deployment
Development of deployment related product content and training materials Creation of “starter content” for product modules to aid faster product ramp-up
Advanced product training for new CSM’s as part of new employee onboarding
Identifying process gaps / needs within product administration or setup
To be a good fit for the company, candidates should have these intangibles:

A passion for working with data, no matter how “messy” it can get
Excellent at juggling multiple tasks
An instinct for troubleshooting problems and analyzing the root cause. Be comfortable with ambiguity and sees the ‘unknown’ as an opportunity Ready to ‘step outside’ his/her role to help teammates
Extremely dependable with a reputation to go ‘above and beyond’ to get the job done
A passion for doing things the “right way” and influencing others to follow suit

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