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User Experience Researcher, Uber Freight






San Francisco, CA, US


About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.
We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.
Uber Freight connect shippers with truckers, much like the way the Uber connects riders and drivers. We are a team of sharp, entrepreneurial individuals who are redefining the movement of things around the world. On the Uber Freight team, we fiercely believe that our dedication to transportation technologies will bring more harmonious, highly efficient, and increasingly safer transportation logistics to our roads. We are currently looking for researchers to join our growing team who share our enthusiasm for taking on today’s toughest challenges in transportation.

Uber Freight is seeking user experience researchers who aren’t afraid to take on the hairy, complex, and profitable business of trucking and turn it into something simple, thoughtful, and magical. Each member of our small team of researchers is responsible for driving qualitative and quantitative research activities across a variety of teams. Researchers should be comfortable juggling many research approaches to ensure the broader Uber Freight team is empowered with the right insights for product decisions.

Learn more about the Design Team and the work being done here

Design and conduct user research to evaluate new and current products, using both qualitative studies (field observations, interviews, & remote and in-person usability studies) and quantitative studies (experiments and surveys).
Identify and explore new opportunities before they make it onto the drawing board.
Collaborate closely with other researchers, designers, product managers, and engineers.
Adapt and innovate research practices to meet team needs under the tight timeframes of a rapidly growing company.
Synthesize and communicate research findings to inform business decisions.
Connect user insights to A/B experiment (live experiment) with measureable and actionable hypotheses.

Minimum of 4 years of relevant user research experience in product environment. Demonstrable ability to plan and conduct mid-to-large scale research projects, in close collaboration with people in a variety of roles (we work in teams).
Deep understanding of the strengths and weakness of different research methods, including when and how to apply them during each product phase.
Scrappy, self-starter able to deliver results quickly with minimal oversight
Excellent working knowledge of statistics and principles of survey and experiment design, including sampling, data collection and analysis.
Ability to clearly, concisely and persuasively communicate research findings.
Willingness to travel 15% time.
Employees are given Uber credits every month.
The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
Sharp, motivated co-workers in a fun office environment.
Benefits (U.S.):
401(k) plan, gym reimbursement, nine paid company holidays.
Full medical/dental/vision package to fit your needs.
Unlimited vacation policy; work hard and take time when you need it.

Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.

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