Who we are:
Founded in 2013, we started Madison Reed with a simple mission: To make luxurious radiant hair color with ingredients you can feel good about.
At the forefront of innovation, we created the first ever smart 6-Free permanent hair color: Free of ammonia, parabens, resorcinol, PPD, phthalates and gluten. And we added hair-loving nutrients including keratin, argan oil, and ginseng root extract to protect and pamper hair.
Madison Reed is revolutionizing the $50 billion hair care industry by making personal care more personal and by offering best-in-class products formulated under strict standards that truly raise the bar. Our deep commitment to the “client” experience paired with our dedication to technology and product innovation has fostered an extremely dedicated, consistently-growing fan base. We empower them to color their own hair in the comfort of their own home. As a member of our Color Crew Team, you would provide amazing service and knowledgeable consultations to our customers, playing a critical part in the mission and success of Madison Reed.
Who you are:
Colorists on our Color Crew are comfortable in an fast changing environment, love beauty and/or hair color, enjoy helping people and solving problems and has a voice that make folks feel like they are chatting with a long lost friend. You can operate in a fun and fast-paced team, can shift from responding beautifully to emails, chats and calls to coloring a model in our office. You are also:
Passionate about providing the best possible experience and delighting our customer in every way.
A problem solver. You work on resolutions to any customer issue, fast.
Want to learn, grow, and develop your professional skills both in customer care as well as beauty, hair and hair color
Not easily ruffled. You have superior organizational skills; integrity and great follow through on tasks.
Naturally curious. You see something that doesn’t seem quite right, and are able identify trends anecdotally and then prove them quantifiably
You're innovative, extremely creative and constantly looking for ways to improve upon things.
Have strong written and verbal communication skills. You can craft emails and chats, instructions and documentation, easily adjusting your tone/voice accordingly.
Are able to work 4-5 days a week including a Saturday or Sunday. Shifts are 6-8 hours.
Are tired of having sore feet from being behind a chair or in retails sales all day.
Enjoy happy hours and impromptu snack or birthday celebration and a hosted weekly lunch with the team
You really like people. You are the type of person who enjoys talking to anyone; you're flexible, and excited be a part of making clients look and feel beautiful
You will be able to:
Participate in a paid Madison Reed color and systems training program. (Must attend all classes and pass follow up tests in order to graduate and receive hours.)
Help our customers understand our products, select the appropriate color or styling product and build relationships that create passionate Madison Reed evangelists.
Respond to emails, chats, calls to provide color consultations and answer support issues.
Work closely with our management, marketing, engineering & operations teams to target issues, streamline process and assist in intelligently building our wonderful business.
Learn a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
Skills & requirements:
Customer Service/ Contact Center Support experience
Licensed cosmetologist a must
Minimum 1 year salon experience
Use technology in your everyday life
Strong typing skills
About Madison Reed:
We are a company built on integrity, innovation, responsibility and love. Headquartered in San Francisco’s colorful Mission District, our team is over 60+ strong. We are backed by leading investors such as: Norwest Partners, True Ventures, Comcast Ventures and Maveron.