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Regional Greenlight Operations Manager, West Coast (U.S.)






San Francisco, CA, US


About Uber

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

About the Role

The Regional Greenlight Operations Manager oversees and maximizes the performance of all Greenlight locations in the West Coast region of the U.S. To accomplish this, you'll implement standard operating procedures for onboarding and engagement, and you’ll lead the team to innovate tomorrow’s new best practices. You'll assist with the finances and people operations of the Greenlight locations in your region. You will maximize the return on investment for Greenlight locations at a regional level.

You’ll also keep in close touch with a wide array of stakeholders within your region and at HQ to communicate business objectives and align priorities, making sure everyone is moving fast in the right direction.

Your leadership will instill inspiration and confidence throughout the Greenlight locations in your territory, bringing groups throughout the region together as a single team focused on building competitive advantage by growing and strengthening our driver network.
What You’ll Do

Manage and lead a large organization of Greenlight operations teams across the West Coast
Own the success metrics for supply growth and operational SLAs, business targets, and financial performance of Greenlight locations throughout the region
Optimize Greenlight locations in your region based on needs for supply growth and engagement of our driver-partners
Collecting and reporting on regional performance data, with a particular emphasis on trend identification and actionable insights
Working with City Teams, Regional Teams, Facilities, and other stakeholders to manage space planning, budget and headcount
Maintain consistency of operational efficiency and driver-partner experience at every Greenlight location in your region

What You’ll Need

At least 5 years of operations management, retail management, or support management experience
At least 3 years of operational people management in a retail or support environment
Strong management skills - you lead by example and have experience empowering a team to execute under pressure and tight deadlines
Data-driven decision mentality and sound business judgment through strong analytical thinking
Adaptable to change and able to execute swiftly in a fast-paced environment
High emotional intelligence – you expertly manage relationships with partners, influencers, and co-workers
Flexible and creative thinking that drives the Greenlight organization forward to better serve the driver-partner community

Bonus Points If

You’re literate in SQL and Excel or another data management resource
You have an MBA

About the Team

Uber’s driver-partners are our most important customers, and we’re building an exceptional experience for them in our cities. Greenlight Hubs help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver-partner community. Our hubs are a one-stop shop for partners to get activated, receive support, and learn more about Uber.

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