At Rallyteam, we are a group of hard-working, passionate individuals looking to change the future of work. We work in a fast-paced environment and are all ready to jump in and help where help is needed. With offices in San Francisco, Boulder and Vancouver - we’ve created software to help organizations create and manage their own private talent marketplaces. We look forward to providing an opportunity to the right person to work with some of the most talented software professionals in the space. In addition, our work environment is one where you will learn first-hand via exposure to other areas of the business including Business Development, Engineering, Product and Client Success.
The Customer Care Specialist role is a key position that will interact directly with our client base. This is a contract to hire position that reports directly to our Head of Customer Success. To be successful in the role we are looking for the following:
A true partner. Someone who cares about what they’re doing, the people they are working with and the clients they are serving.
A positive attitude and entrepreneurial mindset, ready to make an impact on day one.
Exceptional written communication skills.
Ability to manage, route and respond to all bugs, enhancements or questions/feedback via Zendesk and Intercom in a timely manner.
Ability to appropriately prioritize bug reports to ensure timely resolution.
To support Head of Client Success as needed in problem solving/issue resolution on reported problems/incidents.
Educate clients on available resources during the implementation cycle to encourage adoption and engagement.
Schedule calls for key clients with Product, Client Success as requested.
Provide weekly bug and usage reports for named clients.
Ability to provide exceptional customer service while working autonomously in a virtual team environment.
2 year college or equivalent work experience.
Eligible to work in the US.
Customer service and/or support 2 years.
Flexibility and a sense of humor.
Nice to haves:
Experience working with Zendesk and/or Intercom.
Desire to learn, grow and take a chance with a growing company.