Who we are:
Founded in 2013, Madison-Reed is a prestige beauty brand empowering women with the ultimate hair-color hack. Rather than settling for a suboptimal hair color "box" product or an expensive and time consuming salon visit - we provide her with a hair color experience she never thought possible: Salon-gorgeous multi-tonal hair color with shine and softness, a no-smell low chemical ingredient profile, gold standard customer service with certified licensed colorists on call, cutting-edge diagnostic color matching technology, delivered to her door/on her schedule at a revolutionary price. Our proposition represents a revolution to a $50 billion dollar hair care industry and a welcome innovation for millions of women who didn't think a better way was possible.
The above is what we do, but what is more profound is our why. Our proposition is an expression of a deep-founded belief of our founder Amy Errett, who believes all women should own their beauty, which includes deserving more and living their most brilliant and honest expression of themselves. Our company values are not just how we treat our customers but how we treat our team of 80+ employees: love, joy, courage, responsibility, and trust.
Madison-Reed is headquartered in San Francisco and we are backed by leading investors: Norwest Partners, True Ventures, Comcast Ventures and Maveron, Shea Ventures.
Who you are
You have a passion for digital product management and are ready to roll up your sleeves, join a passionate team, and build a business at light speed while disrupting a $50 billion industry. You not only possess a strategic understanding of both business and customer motivations but can drive business results through new feature & function enhancements in our responsive website. The focus for this role is optimization of new customer acquisition experiences.
You will be able to
Create, manage, and deliver a rolling 3-6 month digital product roadmap
Analyze key metrics of customer satisfaction, conversion, & revenue to guide priorities
Respond to customers with empathy and respect, leading to a UX that is intuitive and effective
Use a combination of qualitative & quantitative testing to determine solutions to achieve goals
Collaborate effectively with disciplines including, but not limited to, marketing, creative, analytics, technology, and the physical product development teams
Work collaboratively in an Agile environment
Ensure that partners feel involved and informed at all times
Skills & Requirements
3+ years of experience in digital product management for web, preferably responsive
Demonstrated ability to create effective consumer experiences for respected brand(s)
Experience in (or passion for) beauty, eCommerce, and/or subscription
Experience A|B testing & direct user feedback (user testing, focus groups, etc)
Strong analytical skills with the ability to make data-driven decisions
BA required, MBA or other analytical or technical training helpful
Well organized and meticulous about details, able to juggle multiple priorities
Comfortable in a fast-paced, rapidly evolving start-up
A self-starter and a proactive, positive leader with excellent communication skills