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Product Operations Specialist, Driver - Driver Growth






San Francisco, CA, US


About Uber

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role

The fundamental goal of Product Operations is to ensure we create the right products to move our business forward. Product Operations Specialists work closely with cross-functional stakeholders to surface, prioritize, test, rollout and iterate on products.

What You'll Do

Define the operating structure and processes to implement on product strategy
Lead a community of strategic leaders to bring meaningful impact to the business
Maintain regular communications with key stakeholders across the org
Ensure functional stakeholders are aligned on key objectives of the team / product
Advise product teams on the global feasibility of products throughout the product lifecycle
Develop an end-to-end product rollout plan, and project-manage implementation
Collaborate with key stakeholders (legal, tax, policy, support etc) to prepare product for launch
Drive adoption of the product through experimentation and training
Track core business metrics related to the product
Surface and advocate for key insights from stakeholders to inform product improvements

What You'll Need

Minimum 3 years experience in growth, analytics, operations or similar role
Leadership experience
Excellent communication, the ability to engage internal and external customers
Deep understanding of the user experience
Ability to leverage data to inform and support critical decisions
Strategic alignment, able to bring key stakeholders across functions together
A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
Ability to foster collaboration and facilitate teamwork
Effective prioritization

Bonus Points if

SQL proficiency
Deep analytical expertise
People management experience
Prior experience working in or with marketing technologies
Prior experience working on global projects, or in an international setting

About the Team

The Driver Growth product team is responsible for onboarding and helping drivers get on the road and earn globally. The team includes some of Uber’s most passionate and talented team members who all have an incredible mission: enabling the world to make money today.

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