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TITLE

 

Customer Success Engineer

COMPANY

 

Velostrata

LOCATION

 

United States of America

Description

Come to work with us at Velostrata!

Velostrata, a dynamic and technology-driven start up, and the leader in cloud migration and mobility software, is looking for a Customer Success Engineer to join our Worldwide Technical Services team. At Velostrata, we are at the exciting intersection where data center modernization meets the cloud. Our focus is on delivering the best possible experience for our customers and partners. We foster a creative approach to solving complex problems and encourage original thinking and personal initiative.

Duties:

As a Customer Success Engineer, you will play a critical technical role in building and sustaining our customer and partner success while accelerating adoption of our solutions.
Being a Customer Success Engineer places you in a high impact, highly visible technical position, responsible to ensure customer satisfaction, promote successful implementation of our solutions within current customers and partners and support sales efforts in developing new business opportunities.
You will establish and maintain a close interface with our customers and partners, providing advanced professional services and expert-level technical support for their cloud migration projects.
Additionally, you will have the opportunity to influence future development and evolution of our solutions to meet customer needs, and actively contribute to the technical sales process, including developing knowledge-base articles, blogs and implementation best-practices.
Requirements:

Bachelor’s degree in computer science or equivalent experience
5 years of experience working in an enterprise software, cloud management, cloud migration, or cloud BC/DR company
Minimum 2 years of experience in implementing or supporting public cloud migration IaaS projects
At least 3 years of experience working in customer-facing professional services or technical support
Technical skills and knowledge in multi-tier enterprise application architectures, application controllers and other technologies found in Enterprise cloud environments
Essential administrative skills and experience with Enterprise Linux distributions (e.g. RHEL, SLES, CentOS, Ubuntu) and Windows Server versions.
Deep technical knowledge and prior experience with at least one of the following Public Cloud Providers: Amazon Web Services, Microsoft Azure, Google Cloud Platform
Deep technical knowledge and prior experience with VMware vSphere platform and virtualization environments
Experience with integrating private and public cloud solutions is a plus.
Experience working in a dynamic startup environment and with a geographically dispersed team
Ability to travel up to 20% of the time
More About Velostrata

Velostrata software enables public cloud migration and workload mobility with speed, scale and simplicity. Unlike replication-based approaches, Velostrata’s agentless platform moves applications to the cloud in minutes. The software is easy to deploy and manage, and can significantly reduce the risks associated with migration. Unique capabilities let organizations “test before they migrate” in minutes, without taking production applications offline, and provide ongoing flexibility to move workloads back on-premises or to another cloud if desired.

Our unwavering commitment to the success of our customers and partners is critical to our mission. As such, we have five company principles that guide our mission at Velostrata:

Operate with the highest levels of integrity
Be easy to do business with
Under-promise and over-deliver
Attract and retain the highest caliber talent
Maniacal focus on the success of our customers and partners

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