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Supply Chain & Operations Coordinator



Madison Reed



San Francisco, CA, US


Who we are:

Founded in 2013, Madison-Reed is a prestige beauty brand empowering women with the ultimate hair-color hack. Rather than settling for a suboptimal hair color "box" product or an expensive and time consuming salon visit - we provide her with a hair color experience she never thought possible: Salon-gorgeous multi-tonal hair color with shine and softness, a no-smell low chemical ingredient profile, gold standard customer service with certified licensed colorists on call, cutting-edge diagnostic color matching technology, delivered to her door/on her schedule at a revolutionary price. Our proposition represents a revolution to a $50 billion dollar hair care industry and a welcome innovation for millions of women who didn't think a better way was possible.

The above is what we do, but what is more profound is our why. Our proposition is an expression of a deep-founded belief of our founder Amy Errett, who believes all women should own their beauty, which includes deserving more and living their most brilliant and honest expression of themselves. Our company values are not just how we treat our customers but how we treat our team of 80+ employees: love, joy, courage, responsibility, and trust.

Madison-Reed is headquartered in San Francisco and we are backed by leading investors: Norwest Partners, True Ventures, Comcast Ventures and Maveron, Shea Ventures.

We're looking for a Supply Chain and Operations Coordinator to join us on this amazing journey.

Who you are:

The Supply Chain & Operations Coordinator will work with both internal and external business partners to oversee the procurement and inbound delivery of our products. You will monitor the outbound shipping of customer orders and analyze customer feedback to continually improve the customer experience. You love problem solving and creating efficiencies across Supply Chain and Operations processes.

If you’re interested in contributing to a growing business where you will have a real impact on the operations of the business, this may be the role for you!

What you’ll do:

Effectively coordinate activities related to Procurement, Logistics, and other Supply Chain functions
Oversee inbound delivery of goods and place purchase orders for distribution center receipt
Correspond with domestic and overseas suppliers regarding orders, delivery status and shipping documents
Ensure suppliers meet expected ship dates and track receipts into inventory
Work with other departments to resolve any supply, quality, or logistic problems associated with inventory
Monitor customer orders for backorder, delivery and quality issues
Create and coordinate supply chain processes and solutions that are cost effective, efficient, and ensure customer satisfaction
Work closely with the Director of Supply Chain & Operations to ensure the best supply chain solutions are achieved

Skills we’re excited about:

Self-starter with strong time-management, project management and multi-tasking skills
Ability to organize and prioritize tasks resulting in consistent productivity
Excellent attention to detail, yet flexible in approach
Demonstrated collaborator across multiple functions, including Product Development, Merchandising, Marketing and Finance
Customer focused with exceptional problem solving skills
Willingness to jump in and do what it takes
Comfortable with ambiguity and rapid change of pace
Strong communication and interpersonal skills
Proficient in MS Office Suite. Ability to develop simple quantitative analyses in MS Excel
1-3 years work experience in a Supply Chain, Logistics or other related field

Apply for the job

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