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TITLE

 

Customer Success Manager – Enterprise

COMPANY

 

Glint

LOCATION

 

London, GB

Description

The Customer Success Manager supports all aspects of the customer lifecycle from onboarding to business reviews for a strategic portfolio of enterprise customers on our People Success platform. This high-touch position requires a strong attention to detail and follow through. The ideal candidate understands the HR and/or employee engagement space, has a passion for technology, is obsessed with helping customers succeed, and loves working in a fast-paced environment.





What you will do…



Primary point of contact for all post-sales activities including, but not limited to customer onboarding, consultative guidance, product training, technical support, and assigned account management activites

Serve as a trusted advisor to customers delivering best practices, guidance, and an empathetic ear

Deliver quarterly business reviews focusing on recommendations to align our platform to the customer’s business goals and strategy

Analyze customer’s survey results regularly and deliver solutions based on internal and industry best practices

Proactively engage customers and work closely with named accounts ensuring they are trained and successfully using our product

Advocate for customers leading internal teams and projects to solve customer’s needs

Monitor customer health, identify risk, develop success plans, and deliver recommendations

Prioritize and drive timely resolution of customer inquiries using Desk.com support center

Gather regular customer feedback and suggestions and present ideas to key stakeholders internally

Propose new ideas to continuously evolve the customer experience

Potentially travel to meet with customers on a quarterly basis, or as required





Who you are…



Must have 5+ years of experience working in the Employee Engagement, HR Survey or Organizational Development Industry

Fast learner who can understand and articulate technology at any level

Must have knowledge of the HR, Organizational Development, and/or Employee Engagement industry

Excellent verbal and written communication skills

Self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Ability to multi-task and perform under pressure

Passionate about technology

Demonstrated technical problem-solving abilities

Small company/start-up experience preferred





Who we are…



Glint is a rapidly growing software and analytics company that helps organizations increase employee engagement, develop their people, and improve performance. Glint is known for powerful analytics, innovative organizational science, and a world-class user experience. The company has an extraordinary team of passionate professionals who love working together to help organizations thrive.





What we are all about…



Glint helps you see into your organization in revolutionary ways, giving you the power to create real impact on employee engagement, retention and business performance. Glint leverages real-time people data to give leaders and managers a holistic view of an organization’s health, the insight to predict problems, and direction to take action. Based in Redwood City, California, Glint customers include United Airlines, eBay, AOL, Palantir, Red Hat, NVIDIA, Sony, LinkedIn, Intuit, Cognizant, IKEA, UTC, Square, FICO, Marketo, Veritas, Rockwell, and Pandora. https://www.glintinc.com





Stuff to perk you up…



5-star Glassdoor rating

LinkedIn Top 50 Startups 2017

Catered lunches at Glint offices

MacBook Pro or Air

Free premium snacks and drinks

Ergonomic and height-adjustable workstations

Flexible work arrangements

Very competitive compensation and benefits package

Opportunity to learn from a dedicated team and strong leadership

Dynamic, rapidly growing company, focused on helping organizations thrive





Glint values diversity. We are an equal opportunity employer and we do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, gender, sex, sexual orientation, gender expression, age, height, weight, veteran status, marital status or disability status.

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