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Central Operations Lead, Restaurant Onboarding






San Francisco, CA, US


About Uber

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

About the Role

The Central Operations Lead for Restaurant Onboarding will help build a leading class onboarding program for all of our distinct partner types. This will serve as the operations point of contact for our Sales, Product, & BD teams across the US & Canada region.

What You’ll Do

Manage multiple regional operations managers, monitor the progress of team, & effectively manage team members performance
Proactively scope and manage multiple high impact projects, take accountability for project outcomes, ensure team delivers on project KPIs, & keep others informed of progress
Effectively scale processes across region; use analytical skills to project, generate, and prioritize, & adept at identifying team's technical needs/ challenges and creating action plans to address
Communicate to senior ops leadership (RGM, sRGMs) on projects/priorities; able to organize and lead effective meetings, collect and provides actionable feedback & communicate priorities and goals effectively.

What You’ll Need

6+ years of experience
Bachelors degree in a quantitative field
Bonus Points

Masters/ MBA preferred
About the Team

As the Uber Eats platform has grown it has become increasingly important to ensure a positive experience for our restaurant experience throughout their lifecycle. This team has the opportunity to help the way that restaurants interact with and perceive the Uber Eats platform. The philosophy of this team is to take meaningful steps to better understand our restaurant partneres and to create an experience that begins to serve as a core differentiator of our service in the marketplace.

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