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Sr. Strategic Communication Specialist






San Francisco, CA, US


About Uber

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

About the Role

As the Sr. Strategic Communications Specialist, you will build and implement internal communications systems that engage our thousands of employees in Uber Support North America operations. You’ll work closely with the North America leadership team to address employee needs for strategy updates, business context, and overall communications. You’ll support the leadership team through a number of change management efforts related to new business lines, operational changes and organizational changes.

What You’ll Do

Build an internal communications strategic program to directly address our goal of best-in-class employee communications
Partner closely with members of the leadership team to develop and execute communication plans as part of change management strategies
Work closely with our Director of Uber Support North America operations to draft her international communications
Collect feedback and ideas for improved employee communications and use those to inform the next iteration of the internal communications strategic program

What You’ll Need

Minimum 3 years of experience in Internal Communications, Human Capital consulting or similar fields
Exceptional communication skills and the ability to synthesize and simplify complex topics
An expert ability to create scalable communication systems that are 1) easy to use by internal parties with various backgrounds and business goals, 2) transparent and accessible to internal stakeholders who are not necessarily participating in the communication, and 3) resilient to organizational change
Ability to navigate a large, complex organization and engage directly with senior leaders as a subject matter experience in internal communications
Willingness for occasional domestic travel

About the Team

Community Operations is pioneering how Uber manages rider and driver partner support around the globe.

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