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TITLE

 

Customer Success Operations Specialist (Part Time Contract)

COMPANY

 

MobileIron

LOCATION

 

Mountain View, CA, US

Description

MobileIron is the leader in security and management for mobile applications, documents and devices. The company was founded in 2007 with the belief that mobility would fundamentally change every business process in an organization.

MobileIron was founded to bring simplicity to the chaos of mobility. From day one, MobileIron's focus has been 100% customer success through innovation, leadership, customer support and best practice development.

Since then, thousands of organizations have selected MobileIron as the platform for their mobile strategies, making the company the leading global provider of Mobile IT solutions for security and management.

Job Description

(This is a part time role, 24 hours per week, 4-6 hours per day. This role is not expected to convert to full time.)

The MobileIron Customer Success Operations team is seeking a highly organized, multi-tasking, detail oriented team player to assist with multiple operations projects. If you are a collaborative, proactive problem solver with a can-do attitude and excellent communication skills, we’d like to discuss how you could be a fit for our team.

This role is a part time position on a contract basis. Work will be done primarily in Mountain View, CA with the potential to also work some days remotely.

Overview of Responsibilities

The following are an example of tasks that the Specialist may be required to perform. Specific responsibilities may adjust to reflect changing priorities.

Evaluate and provision customer and partner requests for access to the MobileIron support portal against a set of complex business rules.
Evaluate and provision customer and partner requests for access to MobileIron University online training.
Manage server requests for onsite evaluations, process returns and maintain accurate inventory records for internal audits.
Assist with data cleanup initiatives.
Data entry and reconciliation in Salesforce.com
Identify areas of process improvement or projects to introduce efficiencies, and take ownership to bring the efforts to resolution.
Provide timely and accurate status on assigned projects.
Escalate issues and concerns regarding project status to the Customer Success Operations Manager.
Qualifications

Proactive, problem-solving and thrives working autonomously. While guidance is readily available, the specialist will be empowered and expected to make decisions independently.
Process oriented with a focus on continuous process improvement.
Must be able to follow processes but be flexible to adjust when new/unique situations present themselves.
Excellent written communication skills. Able to communicate professionally to a customer and internal audience.
Excellent attention to detail and follow through.
Highly organized, able to multi-task and drive outstanding items to completion.
Team oriented, with a positive attitude.
Experience with cloud applications, experience with MS Office suite required, and intermediate Microsoft Excel experience preferred.

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